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Johannesburg: Residence Manager posted by Business Capital Group

Residence Manager

Posted on 2025-03-16

Employer Business Capital Group
Salary 0
Category Trade Artisans Technical
Location Gauteng  /  Johannesburg

Job Summary

The purpose of this job is:
Responsible for the assisting in the management of the Property. Assist in ensuring maximum
income of the Property through effective property management. Assists in the development of
related budgets, oversees leasing contracts, procures services, handles third party service
contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and
equipment are well maintained and in optimal working condition. Implements departmental and
procurements policies and procedures and ensures that all operations are in accordance with
established health and safety regulations. Ensures that services purchased are of acceptable
quality in compliance with procurement policy. Ensures student queries are attended to. Keeps
management well informed of area activities and significant problems.

Primary Duties and Responsibilities
Job

Requirements:


Assumes responsibility for the effective operations management of Property and related
facilities.

  • Student management
    Engage students on needs and evaluations
  • Formulate and/or advance standard procedures for dealing with a range of regularly
    occurring types of crises related to the care of students, housing facilities and
    services

    Assist with leasing process
    Assist with application process
    Assist with intakes/Vacate process
    Assist with site coordination
    Assist with compliance and conformity to house rules
    Assist with student life program
    Assist with event management
    Assist with inspection process
    Assist with key handover and register process
    Assist with student mentoring
    Assist with student files and information
    Assist with any other assistance required by management team,

  • Building management
    Maintain various management systems in student accommodation service offering.
    Assist with building mutually beneficial relationships with all stakeholders of the
    residence.
    Assist with management of all areas of residence.
    Assist with management of repairs, revamps and refurbs including reporting.
    Assist with management of conducting inspections, handovers and walkabouts.
    Assist with management of OHS site compliance.
    Assist with ensuring students adhere to policies.
    Assist with asset register and assistance with compilation.
    Assist with meter reading.
    Assist with management sub-contractors.
    Assist with management of site operations.
    Assist with management of maintenance aspects, BMS and audits.
    Assist with reactive and planned maintenance.
    Assist with effective management of risk.
    Assist with document storage facility secure.
  • Leases
    Assist with Negotiating certain leases/renewals as prescribed by manager, including
    parking bays.
    Assist with preparing lease documents.
    Assist with correct revenue stamping.
    Assist with correct signatories in place.
    Assist with records tracking of document until completion.
  • Reports
  • Assists with ensuring that accurate student schedules are maintained for each
    building.
    Assisting with vacancy schedule is updated and copied to each member of staff.
    Assisting with the compilation and presentation of the above with the building
    financial details and general information, to form the monthly client report.
    Assists with compilation of monthly management report pack.
    Ensures that deadlines are met.
  • Financial
    Assists residence manager with all aspects on the income and expenditure annual
    budget conformance
    Student liaison
    Mentors students
    Student information and file is up to date
    Checks prospective student details via credit bureau for adverse information
    Ensures that all relevant documents e.g. I.D. book/company registration etc is
    attached to the application
    Advises student within 24-hour period if their application is accepted or declined
    Confirms initial payment before the lease agreement is drawn up
    Advises Residence Manager arranges for signage/keys/parking disc etc.
    Amends vacancy schedule
  • General
    Broker liaison
    Student correspondence
    Filing/ archiving
    Annual audit preparation
    Student complaints
    Contracter liaison
  • Assumes responsibility for the effective maintenance and reporting of financial records.
    preparation of monthly, annual, and other management reports.
    Assesses and reports on monthly performance against budgets.
    Prepares and motivates consolidated monthly reports for submission to client
    Assumes responsibility for ensuring professional business relations with vendors,
    contractors, and trade professionals.
    Works to develop and maintain productive business relations with vendors,
    suppliers, contractors, etc.
    Acts as a liaison between the Company and external contacts.
    Ensures effective coordination of external services with Company operations.
  • Obtains and conveys information as appropriate.
    Promotes goodwill and a positive image of the Company.
    Effectively supervises Property personnel, ensuring optimal performance.
    Provides leadership to assigned personnel through effective objective setting,
    delegation, and communication. Conducts regular meetings to ensure that
    personnel are well informed of changes in policies and procedures. Discusses
    areas needing improvement.
    Assigns and coordinates personnel. Directs daily operations.
    Identifies, develops, and implements training programs as appropriate.
  • Conducts performance appraisals. Provides measurable feedback to assigned
    personnel and suggestions for improved performance. Formulates and implements
    employee corrective actions as needed.
  • Assumes responsibility for related duties as required or assigned.
    Ensures that work area is clean, secure, and well maintained.
    Completes special projects as assigned.
    Reports on Operational expenses, foot traffic, security incidents etc.
    Public Relations: Assistance to the PR / Marketing functions
  • Assumes responsibility for advancing the student accommodation offering.
    Participates in a variety of meetings, committees and teams to communicate
    information regarding services, programs, areas of opportunity, and information as
    appropriate.
    Participates in service model goal setting and planning, including short-term and
    long-term planning.
    Collects and analyzes a variety of data and information across various spectrums of
    the building as requested.
    Develops and strengthens co-operative relationships relevant University support
    departments.
  • Skills Essential to the Role
  • Education/Certification: Matric.
  • Additional related Property management training and/or maintenance
    building background preferred. Student accommodation
    experience essential.
  • Required Knowledge: Excellent understanding of Property management and student
  • accommodation procedures.
    Knowledge of budgeting, service contracts, and leasing agreements.
  • Experience Required: Four or more years of related experience.
    Skills/abilities: Excellent leadership abilities.
  • Able to organize, coordinate, and direct team activities.
    Strong problem-solving skills.
    Good communications skills.
    Able to use all related maintenance equipment and computer
    applications.
  • Additional skills: Ability to relate to student needs.
    Technologically sound.
    Ability to influence and guide.

Residence Manager position available in Gauteng, Johannesburg. This job position was posted by Business Capital Group. The job has been posted as a premium ad on 2025-03-16 at 13:00:48 in the Trade Artisans Technical category

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