Reservations Consultant
Posted on 2025-03-03
| Salary | Monthly |
|---|---|
| Category | Catering Hospitality |
| Location | ZA / South Africa |
Job Summary
Duties:
Provide professional, friendly and efficient first point of contact for all guests of the hotel ensuring that facilities are sold in such a way that maximizes revenue whilst satisfying the guests expectations. Handle multiple tasks, communicate effectively, and align with the sophisticated and luxurious identity of the property. Accurate taking and recording of reservations, either over phone, through website or correspondence ensuring that a professional and courteous image is created at this first point of contact reflecting the hotel standards. Processes reservations from the sales office, other hotel departments, and travel agents. Creates and maintains reservation records by date of arrival and alphabetical listing. Prepares letters of confirmation. Communicates reservation information to the front desk Processes cancellations and modifications and promptly relays this information to the front desk Understands the hotel`s policy on guaranteed reservations and no-shows Tracks future room availabilities on the basis of reservations. Liaise with all departments and communicate any special requirements of individual guests. Ensure that all Reservations, enquiries and requests are confirmed in line with company policy Promote the other departments within the hotel at every given opportunity in order to maximise hotel sales Ensure that the database is maintained with accurate records for clients, agencies and companies Process advance deposits on reservations Ensure accuracy and attention to detail is maintained with all reservations on pre arrival questions
Requirements:
Grade 12 A formal hotel management qualification Experience in high-end luxury properties / hotel reservations Excellent written and verbal communication skills. Strong organisational and multitasking abilities. Creative thinking and problem-solving skills. Attention to detail with a passion for delivering high-quality work. Ability to work independently and as part of a team. Eloquent Planning, problem solving, and teamwork skills Self-motivated & Energetic Great Customer service skills Ability to work under pressure
Reservations Consultant position available in ZA, South Africa. This job position was posted by . The job has been posted on 2025-03-03 in the Catering Hospitality category
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