Software Application Support Specialist
Posted on 2025-04-06
| Employer | Sabenza IT & Recruitment |
|---|---|
| Salary | 1 |
| Category | It Computer |
| Location | Gauteng / Bedfordview |
Job Summary
Requirements:
- A minimum 3-year tertiary qualification from an accredited university, either in Commerce or Computer Sciences or Industrial Engineering.
- At least 3 years Application Support experience covering infrastructure and operational aspects.
- Experience using IT Service Management ticketing systems (JIRA Service Management preferred)
- Intermediate-to-advanced SQL expertise including (Stored Procedures, queries, triggers, jobs and general database management skills). Understanding SQL replication would be a plus.
- Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
- A desire to provide excellent customer service
- Strong problem solving and analytical skills
- Experience of supporting and maintaining production systems in a customer-facing support environment
- Ability to organise own workload and handle a number of tasks simultaneously
- Experience of database systems, reporting and query tools
- Demonstrable level of technical aptitude
Duties would include:
- Providing application support to users – Answer, resolve, and log in-bound customer calls, identify issues, and provide suggestions and long-term resolutions.
- Investigate and analyse system issues to determine cause of issues and appropriate corrective action.
- Design and participate in the delivery of system developments and enhancements ensuring that changes are delivered to budget, timescales and specifications and that divisional, quality and industry standards are met.
- Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved.
- Review and recommend continuous improvement of the systems and support processes.
- Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support.
- Maintain data quality and integrity within the system.
- Provide clear, professional, informative and appropriate communication with colleagues, customers and suppliers.
- Carry out system maintenance tasks and processes to agreed schedules.
Software Application Support Specialist position available in Gauteng, Bedfordview. This job position was posted by Sabenza IT & Recruitment. The job has been posted as a premium ad on 2025-04-06 at 15:10:48 in the It Computer category
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