Client And Support Specialist | Cape Town | Artisan Industry
Posted on 2025-04-11
| Salary | Negotiable |
|---|---|
| Category | It Computing Software |
| Location | ZA / South Africa |
Job Summary
Responsibilities:
1. Seller Support: – Assist sellers with onboarding, setting up their mini shops, and navigating the platform. – Provide guidance on creating effective listings, including tips for product photography and descriptions. – Address any technical issues sellers encounter, liaising with the tech team as needed. 2. Customer Service: – Respond to general emails and customer queries. – Handle inquiries related to order status, refunds, and product information. – Monitor and manage customer feedback and reviews, ensuring any negative feedback is addressed promptly and professionally. 3. Account Management: – Develop and maintain positive relationships with key sellers, acting as their main point of contact. – Monitor seller performance and provide feedback or additional support to help them meet sales targets. 4. Content and Communication: – Draft and distribute newsletters or updates to sellers, keeping them informed about new features, promotions, or changes on the platform. – Assist in creating FAQs and support documentation for sellers and buyers. 5. Administrative Support: – Manage scheduling, appointments, and correspondence for the team, especially related to seller meetings and training sessions. – Maintain organised records of seller interactions, feedback, and performance metrics. 6. Data Analysis and Reporting: – Track key performance indicators related to seller engagement and customer satisfaction. – Compile reports on common issues or questions to help improve the app“s user experience and support processes. 7. Training and Development: – Assist in developing training materials or sessions for new sellers, ensuring they understand how to maximize their use of the platform. – Provide one-on-one or group training as needed. 8. Feedback Loop: – Act as a liaison between sellers, customers, and the development team to relay feedback and suggest improvements to the app. – Regularly collect feedback from sellers and customers to help inform product enhancements and new features. 9. Crisis Management: – Handle urgent or high-priority issues with a calm and solution-focused approach, coordinating with the relevant teams to resolve problems quickly. Minimum
Requirements:
– Must have Matric, a diploma or degree in business, communications, marketing, or a related field would be advantageous. – Experience working in customer service, client liaison, or administrative roles – Basic understanding of sales and customer support processes, with an emphasis on digital platforms. – Strong Communication Skills (verbal and written). – Problem-Solving Abilities. – Tech-Savvy: Comfortable using various digital tools, software, and apps. Familiarity with CRM systems, customer support platforms, and basic data analysis tools would be beneficial. – Organisational Skills and attention to detail. – Interpersonal Skills. – Proactive Attitude. Salary negotiable (based on experience) Start date: May 2025 To apply for the Client Liaison and Support Specialist | Online Platform | Artisan industry position please send your detailed CV in a Word document and a recent photo of yourself. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
Client And Support Specialist | Cape Town | Artisan Industry position available in ZA, South Africa. This job position was posted by . The job has been posted on 2025-04-11 in the It Computing Software category
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