Customer Care Manager – Pretoria Or Jhb South
Posted on 2025-04-21
Employer | Top Talent Professional Services |
---|---|
Salary | 0 |
Category | Administration Pa Secretary |
Location | Gauteng / Pretoria |
Job Summary
Responsibilities:
1. Lead and manage a team of customer care representatives, providing guidance, training, and mentorship. 2. Develop and implement customer service policies and procedures to ensure consistency and high-quality service. 3. Monitor and analyze customer feedback and data to identify trends and areas for improvement. 4. Handle escalated customer issues and provide resolution in a timely and professional manner. 5. Collaborate with other departments within the company to ensure a seamless customer experience. 6. Conduct regular performance evaluations and provide feedback for team members. 7. Stay up to date on industry trends and best practices in customer service. Qualifications: 1. Bachelors degree in business administration, Marketing, or a related field. 2. Minimum of 3 years of experience in customer service management. 3. Strong leadership and team management skills. 4. Excellent communication and interpersonal abilities. 5. Proficiency in Microsoft Office and customer service software. 6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Package includes: -Market related salary -15 Days Annual Leave -Life Insurance -Provident Fund If you are a customer-focused professional with a track record of leading successful customer care teams, we would love to hear from you Salary – +-R800 000pa CTC
Customer Care Manager – Pretoria Or Jhb South position available in Gauteng, Pretoria. This job position was posted by Top Talent Professional Services. The job has been posted as a premium ad on 2025-04-21 at 13:37:51 in the Administration Pa Secretary category
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