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Johannesburg: It Operations Lead

It Operations Lead

Posted on 2025-04-17

Salary Monthly
Category It Computing Software
Location Gauteng  /  Johannesburg

Job Summary

1. First Response IT Support (Hands-on Troubleshooting) -Act as first responder to diagnose and resolve hardware, software, network, cloud, and security issues. -Support Windows, Mac, networking, cloud applications, and SaaS platforms (Mendix, Azure, AWS, etc.) . -Ensure minimal downtime and escalate complex issues to vendors when necessary. 2. Preventative IT Maintenance & Optimization -Perform regular health checks, patch management, security audits, and system monitoring . -Reduce IT failures by addressing root causes instead of applying temporary fixes. -Implement best practices to optimize performance and reliability . 3. Vendor & Service Provider Management -Manage relationships with existing IT vendors (network, cloud, hardware, and software support) . -Hold vendors accountable to SLAs (response times, uptime, performance standards) . -Assess vendor contracts and negotiate better terms where needed. 4. Infrastructure, Security & Cloud Management -Oversee TechnoGrid, failover systems, backups, and cloud management (Mendix Cloud, Azure, AWS, etc.) . Implement security best practices (access control, endpoint security, compliance,etc). -Ensure software licensing compliance across all systems. 5. Process Improvement & Automation -Establish a helpdesk/ticketing system for tracking IT requests and issues. -Document IT policies and standard operating procedures (SOPs) . -Automate system monitoring, backup scheduling, and alerts to improve response times. â? 10 years of IT support & operations experience â? Strong troubleshooting skills (Windows, Mac, Networking, Cloud, Security) â? Experience with SaaS, Mendix, Azure, or AWS â? Proven ability to lead IT teams/vendors â? Knowledge of IT governance, security, and compliance best practices â? Vendor and contract negotiation skills â? Excellent problem-solving, communication, and leadership skills Contract Terms & Hiring Process – Initial Contract Duration: 6 months (with potential for full-time hire based on performance) – Onsite Requirement: Full-time, based at company headquarters – Reporting Line: Reports to Head of Operations & Talent

It Operations Lead position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-04-17 in the It Computing Software category

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