Service Manager
Posted on 2025-04-23
| Employer | WMS Secure |
|---|---|
| Salary | 0 |
| Category | Medical |
| Location | Gauteng / Johannesburg |
Job Summary
An opportunity exists for a Services Manager at a Hospital situated in Johannesburg reporting to the Hospital Manager. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth and people. Services managed include: Catering services, Cleaning/Bundled services, Security services, Garden services, Hygiene services, Pest Control services, Medical/Healthcare risk waste services, General Waste services, Laundry services and Coffee Shop.
Critical Outputs:
Effective management of external service providers through:
Identifying, in line with Corporate Real Estate Services (CRES) applicable services and service providers
Reviewing SLA and document specific hospital requirements and ensure signature by relevant parties
Driving and monitoring conformance to SLA, identify gaps and implement corrective action
Maintaining productive relationships with service providers through regular meetings
Effective relationship building with internal and external stakeholders
Participating actively, where necessary, on internal and external review meetings
Effective quality systems management through:
Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately
Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility
Identifying alert and incident trends and drive corrective actions
Ensuring compliance to ISO 9001:2008 and ISO 1400:2004
Ensuring compliance to all health industry regulatory bodies assessments (DOH Core standards, COHSASA, OHSC Norms and Standards)
Preparing for and participate in various audits
Effective financial management through:
Participating in budgeting process and monitor performance against budget
Planning, agreeing and implementing Capex expenditure with hospital management
Review services benchmark report to effectively manage outsourced services cost and quality metrics
Ensuring accurate and timeous invoices are received from external suppliers for processing
Ensuring invoices are captured according to approved catalogues and contracts
Complete scope changes for all permanent changes in services scope
Participating in and/or identifying opportunities to improve business processes, systems and resource utilization in order to achieve financial savings
Effective facilities management through:
Ensuring the hospital facility is always in a clean and in habitual state
Participating in building hand-over projects to ensure additional soft services are procured timeously where applicable
Manage large spend facilities management projects including project analysis, mobilisation and implementation
Requirements:
Qualification
A recognized National Diploma or Advanced Certificate in Facilities Management (non-negotiable)
Years experience and industry requirements
Proven track record of minimum 3 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services contracts (non-negotiable)
Minimum 3 years experience managing large insourced and outsourced teams (non-negotiable)
Knowledge and exposure in Industrial Relations (advantageous)
Experience within the Healthcare sector advantages. Other industries include Hospitality, Retail, FMCG or related sectors
Knowledge and background
– Experience in managing budgets and forecasting
– Experience in working in a multi-disciplinary environment
– Experience in the procurement and management of facilities related services
– Experience in the field of facilities management (soft services) and SLA management
– Knowledge of contract management and health and safety regulations (OHS Act)
Technical
– Report writing
– Contingency planning
– Excellent organisational skills
– Ability to manage large teams
– Excellent communication skills
– Maintain standards of accuracy and meet deadlines
– Commercial awareness acumen and understanding of contract documentation
Social
– Excellent interpersonal skills
– High level of flexibility and resilience
– Ability to work well under pressure, individually as well as in a team
– Contribute towards meaning input and continuous improvement initiatives
– Work across all disciplines taking responsibility for and acknowledge service levels
Other
– Support after hour call-out if required
Service Manager position available in Gauteng, Johannesburg. This job position was posted by WMS Secure. The job has been posted as a free ad on 2025-04-23 at 13:00:26 in the Medical category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
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Johannesburg: Service Manager posted by WMS Secure
Service Manager
Posted on 2025-04-23
| Employer | WMS Secure |
|---|---|
| Salary | 0 |
| Category | It Computer |
| Location | Gauteng / Johannesburg |
Job Summary
An opportunity exists for a Services Manager at a Hospital situated in Johannesburg reporting to the Hospital Manager. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth and people. Services managed include: Catering services, Cleaning/Bundled services, Security services, Garden services, Hygiene services, Pest Control services, Medical/Healthcare risk waste services, General Waste services, Laundry services and Coffee Shop.
Critical Outputs:
Effective management of external service providers through:
Identifying, in line with Corporate Real Estate Services (CRES) applicable services and service providers
Reviewing SLA and document specific hospital requirements and ensure signature by relevant parties
Driving and monitoring conformance to SLA, identify gaps and implement corrective action
Maintaining productive relationships with service providers through regular meetings
Effective relationship building with internal and external stakeholders
Participating actively, where necessary, on internal and external review meetings
Effective quality systems management through:
Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately
Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility
Identifying alert and incident trends and drive corrective actions
Ensuring compliance to ISO 9001:2008 and ISO 1400:2004
Ensuring compliance to all health industry regulatory bodies assessments (DOH Core standards, COHSASA, OHSC Norms and Standards)
Preparing for and participate in various audits
Effective financial management through:
Participating in budgeting process and monitor performance against budget
Planning, agreeing and implementing Capex expenditure with hospital management
Review services benchmark report to effectively manage outsourced services cost and quality metrics
Ensuring accurate and timeous invoices are received from external suppliers for processing
Ensuring invoices are captured according to approved catalogues and contracts
Complete scope changes for all permanent changes in services scope
Participating in and/or identifying opportunities to improve business processes, systems and resource utilization in order to achieve financial savings
Effective facilities management through:
Ensuring the hospital facility is always in a clean and in habitual state
Participating in building hand-over projects to ensure additional soft services are procured timeously where applicable
Manage large spend facilities management projects including project analysis, mobilization and implementation
Requirements:
Qualification
A recognized National Diploma or Advanced Certificate in Facilities Management (non-negotiable)
Years experience and industry requirements
Proven track record of minimum 3 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services contracts (non-negotiable)
Minimum 3 years experience managing large insourced and outsourced teams (non-negotiable)
Knowledge and exposure in Industrial Relations (advantageous)
Experience within the Healthcare sector advantages. Other industries include Hospitality, Retail, FMCG or related sectors
E mail Your CV to WMS Secure
Service Manager position available in Gauteng, Johannesburg. This job position was posted by WMS Secure. The job has been posted as a free ad on 2025-04-23 at 13:00:23 in the It Computer category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
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Johannesburg: Service Manager posted by WMS Secure
Service Manager
Posted on 2025-04-23
| Employer | WMS Secure |
|---|---|
| Salary | 0 |
| Category | It Computer |
| Location | Gauteng / Johannesburg |
Job Summary
An opportunity exists for a Services Manager at a Hospital situated in Johannesburg reporting to the Hospital Manager. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth and people. Services managed include: Catering services, Cleaning/Bundled services, Security services, Garden services, Hygiene services, Pest Control services, Medical/Healthcare risk waste services, General Waste services, Laundry services and Coffee Shop.
Critical Outputs:
Effective management of external service providers through:
Identifying, in line with Corporate Real Estate Services (CRES) applicable services and service providers
Reviewing SLA and document specific hospital requirements and ensure signature by relevant parties
Driving and monitoring conformance to SLA, identify gaps and implement corrective action
Maintaining productive relationships with service providers through regular meetings
Effective relationship building with internal and external stakeholders
Participating actively, where necessary, on internal and external review meetings
Effective quality systems management through:
Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately
Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility
Identifying alert and incident trends and drive corrective actions
Ensuring compliance to ISO 9001:2008 and ISO 1400:2004
Ensuring compliance to all health industry regulatory bodies assessments (DOH Core standards, COHSASA, OHSC Norms and Standards)
Preparing for and participate in various audits
Effective financial management through:
Participating in budgeting process and monitor performance against budget
Planning, agreeing and implementing Capex expenditure with hospital management
Review services benchmark report to effectively manage outsourced services cost and quality metrics
Ensuring accurate and timeous invoices are received from external suppliers for processing
Ensuring invoices are captured according to approved catalogues and contracts
Complete scope changes for all permanent changes in services scope
Participating in and/or identifying opportunities to improve business processes, systems and resource utilization in order to achieve financial savings
Effective facilities management through:
Ensuring the hospital facility is always in a clean and in habitual state
Participating in building hand-over projects to ensure additional soft services are procured timeously where applicable
Manage large spend facilities management projects including project analysis, mobilization and implementation
Requirements:
Qualification
A recognized National Diploma or Advanced Certificate in Facilities Management (non-negotiable)
Years experience and industry requirements
Proven track record of minimum 3 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services contracts (non-negotiable)
Minimum 3 years experience managing large insourced and outsourced teams (non-negotiable)
Knowledge and exposure in Industrial Relations (advantageous)
Experience within the Healthcare sector advantages. Other industries include Hospitality, Retail, FMCG or related sectors
Knowledge and background
– Experience in managing budgets and forecasting
– Experience in working in a multi-disciplinary environment
– Experience in the procurement and management of facilities related services
– Experience in the field of facilities management (soft services) and SLA management
– Knowledge of contract management and health and safety regulations (OHS Act)
Technical
– Report writing
– Contingency planning
– Excellent organizational skills
– Ability to manage large teams
– Excellent communication skills
– Maintain standards of accuracy and meet deadlines
– Commercial awareness acumen and understanding of contract documentation
Social
– Excellent interpersonal skills
– High level of flexibility and resilience
– Ability to work well under pressure, individually as well as in a team
– Contribute towards meaning input and continuous improvement initiatives
– Work across all disciplines taking responsibility for and acknowledge service levels
Other
– Support after hour call-out if required
Please send your CV to WMS Secure
Service Manager position available in Gauteng, Johannesburg. This job position was posted by WMS Secure. The job has been posted as a free ad on 2025-04-23 at 13:00:23 in the It Computer category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
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Site Manager (Retail/Warehouse)
Pretoria: Client Services Manager (Jb5146) posted by Kontak Recruitment
"Client Services Manager (JB5146)Pretoria, South AfricaSalary: R30 - 40 000 per monthEmployment Type: Permanent Workplace: In-Office Are you a natural leader with a passion for customer experience? Do you thrive in fast-paced financial environments? This i
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Client Services Manager (Jb5146)
Richards Bay: Assistant Manager posted by PowerTech Service Center
In need preferably of female assistant manager with prior restaurant experience.Working hoursTuesday - Saturday09:30 - 22:30Must be an energetic lady with a good attitude.Must have contactable references. Assistant Manager position available in Kwazulu-Nat
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Assistant Manager
Roodepoort: Mechanical Engineer ( Project Manager) posted by Business Recruitment Services
We are searching for a Mechanical Engineer for a company in Roodepoort that manufactures bakery equipment/machinery.The applicant must have Industrial moving equipment experience.Degree Mechanical /Mechatronics Engineering 1. Systems integration experien
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Mechanical Engineer ( Project Manager)
Pretoria East: Catering Unit Manager – Security Services posted by BizGro
A leading Industrial Caterer urgently seeks the services of experienced & passionate Unit Managers to join their Team.Vacancies exist in a.Johannesburgb.PretoriaThe ideal Candidate will - > have 5+ years Commercial Unit Management experience> be a strong l
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Catering Unit Manager – Security Services
Pretoria: Commercial Vehicle Service Manager – Urgent posted by Bonafide Human Capital
Our Commercial Vehicle dealership client in Pretoria is looking to employ a qualified and experienced Service Manager for their business.Position OverviewThe main purpose of the job is to ensure efficient and profitable operation of the Service Department
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Commercial Vehicle Service Manager – Urgent
Pretoria: Service Manager – Urgent posted by Bonafide Human Capital
A vacancy exists at our automotive dealer client in Pretoria for an experienced Service Manager.This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high quality serv
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Service Manager – Urgent
Roodepoort: Maintenance Manager – Well-Established Company posted by AIM Personnel Services
MAINTENANCE MANAGER ROODEPOORT - SALARY NEGDevelop & implement maintenance plans. Schedule maintenance activities. Manage maintenance staff. Experience & knowledge of Press-Brakes, Welding & grinding equipment, general Plumbing, electrical circuits/boards
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Maintenance Manager – Well-Established Company
Strand: Manager – Automative Service Centre posted by Car Care Clinic PTY LTD
We`re Hiring: Manager Helderberg AreaWe are looking for an experienced Manager to join our team in the Helderberg area.Requirements:* Red Seal certification (preferred)* Strong diagnostics experience* Proven leadership skills* Ability to manage and motiva
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Manager – Automative Service Centre
Mthatha: Food Service Manager posted by DINILAM TRADING
The Food Service Manager is responsible for planning, coordinating, and overseeing the hospitals food services to ensure the delivery of high-quality, nutritious, and safe meals to patients, staff, and visitors. This role ensures compliance with health and
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Food Service Manager
Krugersdorp: Business Development Regional Manager – Urgently Needed posted by AIM Personnel Services
Business Development Regional Manager Krugersdorp R300K p/mMust have a Bachelor`s degree in Mining Engineering or a related field plus a MBA or additional qualifications in business management. Minimum of 10 years of experience in business development/sa
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Business Development Regional Manager – Urgently Needed
Johannesburg: Toyota Service Manager – Toyota Experience posted by Bonafide Human Capital
Vacancy for a Toyota Service Manager in JohannesburgReporting to the Dealer Principal, this position will be suited to a person who will be able to ensure that the Dealership makes profits and maintain a good CE and customer relationship.Specific Role Res
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Toyota Service Manager – Toyota Experience
Johannesburg: Finance Manager (Financial Services)
Key Responsibilities: Restructure the group of companies for operational efficiencies and tax optimization. Lead and develop finance managers and their teams across multiple entities. Oversee financial reporting and taxation for many group entities , inclu
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Finance Manager (Financial Services)
Johannesburg: Tj 15145 – It Manager (Noc) & Customer Service
Employer Description The largest critical communications provider in South Africa Job Description IT Support Management Oversees budgeting, reporting, planning, and auditing Monitors an organizations servers, networks, and computer systems for irregulariti
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Tj 15145 – It Manager (Noc) & Customer Service
Cape Town City Centre: Field Service Manager
Qualifications & Experience B Tech: M. Eng or N. Dip Mech Eng Gas Practitioner License 8 10 years experience in Industrial/ Engineering (Advantageous) Knowledge of boilers, burners, and electrical systems Strong leadership, problem-solving, and customer se
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Field Service Manager
Port Elizabeth: Service Manager
Duties: Full responsibility of services within the branch. Asset Management Customer visits and liaison/problem solving Vehicle maintenance/servicing and check list Supervision of loading of stock from cages Management and oversight of health and safety pr
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Service Manager
Cape Town City Centre: Service Manager (Customer Centric) – Cape Town North
Our client is seeking an experienced Service Manager in Cape Town. This role will not have any warehousing responsibilities, but it will also involve a client-facing role. Location: Cape Town Requirements: Route Planning experience Fleet Management experie
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Service Manager (Customer Centric) – Cape Town North