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Centurion: Incident Desk Management posted by Bidvest Protea Coin

Incident Desk Management

Posted on 2025-04-28 01:28:20

Company Bidvest Protea Coin
Salary 0
Category Other IT/Computer
Location South Africa  /  Gauteng  /  Centurion

Job Summary

  • Ability to reported incidents and escalate to senior investigators.
  • Daily, weekly and monthly reporting.
  • Client liaison and professional client relationship;
  • Ongoing liaison with client and other personal.
  • Answer and action all incoming calls;
  • Be able to identify Trends/patterns/identify modus operandi
  • Data interpretation
  • Review and authenticate all incoming incidents, accurately and efficiently requesting any missing information or documentation
  • Perform various administrative duties required to support the function
  • Confident working on different software platforms
  • Adhere to all instructions by Management;
  • Must be able to work weekdays, 06h00 – 18h00
  • Be prepared to be on standby over weekends
  • Sound knowledge of Company’s Disciplinary Procedures;

Preferred qualifications/attributes/skills:
 

  • PSIRA Certification Grade A;
  • Grade 12 or equivalent qualification;
  • Sound security knowledge
  • Computer Literate (Word, Excel, Outlook)
  • SAPS experience will be an advantage
  • Knowledge of investigation techniques
  • Must have excellent presentation, verbal communication and report writing skills
  • Knowledge Criminal Procedures Act
  • Desktop investigation
  • Analytical
  • Criminology
  • Adequate knowledge for Compiling reports
  • Ability to operate with confidence under pressure and during emergencies;
  • Good communication skills in English and one other South African language;
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Centurion: Incident Desk Management posted by Bidvest Protea Coin


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