South Africa: Duty Manager – Camps Bay posted by Karen Tupper Recruitment
Posted on 2025-04-29 00:00:00
| Employer | Karen Tupper Recruitment |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | South Africa / South Africa |
Job Summary
A boutique Guest House situated in Camps Bay is seeking a passionate and experienced Duty Manager to become part of their close-knit team. Nestled in a serene, picturesque setting, the guesthouse offers a peaceful escape for travelers who value personalized service, comfort, and attention to detail. In this key role, youll be actively involved in the daily running of the property, with a particular focus on Front Office while enhancing the guest experience. We’re looking for someone who thrives in a refined, guest-focused environment and brings a hands-on, service-driven approach to leadershipsomeone who understands how to turn a great stay into a memorable one.
1. Minimum Requirements
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South African ID or valid work permit
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Grade 12 (Matric) certificate
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Hospitality qualification (preferred)
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Well-groomed and presented
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Excellent communication skills, written and verbal
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Ability to work shifts, including weekends and holidays special requests
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Employment track record with references
- Own, reliable transport
2. Required Experience & Skills
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Minimum 3 years experience in a Duty Manager or similar role at a 4- or 5-star establishment
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Experience and understanding of reservation process including OTA channels
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In-depth knowledge of Front Office , Reservations & Accommodation operations
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Proficient in hotel systems (Apply Below, Nightsbridge, OTAs)
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Strong guest relations and complaint resolution skills
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Experienced & capable of overseeing hotel departments during shifts (Front Office, Housekeeping, F&B, Security) including arrivals, special requests, and emergency situations professionally
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Skilled in team supervision: enforcing standards, coaching staff, and ensuring service excellence
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Experience with stock control, reservations and basic administrative duties
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Ability to maintain a professional working relationship with all departments and across cultures and religions
3. Key Responsibilities
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Act as Senior Manager on Duty, ensuring smooth hotel operations during assigned shifts
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Ensure all guest-facing teams uphold 5-star service standards and grooming policies
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Handle guest feedback, complaints, and special requests effectively
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Oversee room assignments, reservations, and occupancy changes
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Conduct hotel walkthroughs to maintain ambiance, safety, and cleanliness
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Provide leadership, training, and mentorship to operational staff
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Assist with reservation inquiries over weekends, written and verbal
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Oversee & host breakfast service
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Perform reception duties including check-in & check outs and guest concierge services
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Assist with reporting, stock control, and cost management in collaboration with department heads
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