Boksburg: Service Operations Team Leader – Industrial Equipment posted by Ann Swann Personnel Services
Posted on 2025-04-30 00:00:00
| Employer | Ann Swann Personnel Services |
|---|---|
| Category | Other Manufacturing |
| Location | Gauteng / Boksburg |
Job Summary
Role Overview
This role is ideal for a tech-savvy and service-driven professional who enjoys balancing team management, customer communication, and operational workflow. You’ll ensure technicians are efficiently deployed, customers are informed and supported, and service turnaround times are optimised.
Key Responsibilities
- Manage, motivate and develop the service team members in order to maximize customer satisfaction and operational efficiency.
- Handle all customer service and repair requests, ensure quick turnaround of quotations.
- Oversee the planning and scheduling of all service interventions and ensure that all parts are available before confirming dates with customers.
- Actively monitor, manage and minimize work in progress (WIP).
- Promote forward planning and ensure that all field service technicians are fully utilized.
- Ensure that all service orders are completed within the agreed time frame.
- Ensure regular updates to internal and external customers.
- Confirm visit dates and inform customers of any possible
- Ensure that all customer contact information and machine location information is updated and maintained in CCS, to ensure installed base information of a high data quality.
- Take an active role in suggesting continuous improvements to workflow, work processes and procedures.
- Ensure that the CCS system is always kept up to date, all service activities (in warranty, out of warranty and chargeable) including courtesy visits are registered.
- Ensure follow up with technicians on daily progress and ensure that any problems are reported to the Managing Director.
- Follow up with customers after each intervention, escalate customer concerns to the relevant internal people.
- Identify staff training requirements and co-ordinate training activities for all service staff.
- Ensure that all Service plan and warranty administration is processed correctly and timeously.
Requirements
- Matric and a relevant trade qualification (or equivalent by experience).
- Strong supervisory and team coordination background, ideally within a technical service or industrial environment.
- Experience with service/production scheduling, MS Office (especially Excel), and customer liaison.
- Comfortable working in a high-paced, field-service-oriented setup.
- Occasional after-hours on-call availability may be required.
What’s in it for you?
- Join a respected leader in the engineering sector.
- Manage a proactive and dedicated team.
- Enjoy a role that offers variety, impact, and strong growth potential.
Educational Qualifications:
A Grade 12, relevant trade qualification or similar by experience.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Boksburg
More jobs in Gauteng
Browse Other Manufacturing Jobs
Browse Ann Swann Personnel Services Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Boksburg: Shipping Manager – Metal Scrap Industry posted by Sheli Placements
Shipping ManagerWe are seeking a talented and experienced Shipping Manager to join our dynamic team. As a Shipping Manager, you will play a crucial role in...
View Job
Shipping Manager – Metal Scrap Industry
Boksburg: Sales Representative – Urgent posted by Montana Recruitment
Sales Representative is Required by a Company in Boksburg.Duties will include sales presentations and product demonstrations, as well as negotiating...
View Job
Sales Representative – Urgent
Boksburg: Violin Teacher posted by Exulto School of Music
Violin Teacher Requirements- Must have at least grade 8 in instrument - Must have at least grade 8 in theory of music - Be able to commute to school - 5...
View Job
Violin Teacher
Boksburg: Junior Sales Administrator Jet Park posted by The Fastener Specialist
Internal Sales Administrator required to assist external sales reps, with Quotations and invoices for their customers, and deal with enquires from...
View Job
Junior Sales Administrator Jet Park
Boksburg: Admin Clerk – Urgently needed posted by Transportation Logistic
Duties Would Include Engage with principals and freight agents Generating shipping Price, shortage, damage and returns claims. To email shipping claims to...
View Job
Admin Clerk – Urgently needed
Boksburg: Code EC Driver Refrigerator posted by Transportation Logistic
Requirements Valid code 14 EC which must be at least 2 years old If your Code 14 license EC is only 1 year old, it can be accepted along with a Code 10...
View Job
Code EC Driver Refrigerator
Boksburg: Restaurant Floor Manager posted by Restaurant Staff
Very busy contemporary Restaurant in the Boksburg area is looking for a floor manager. Must have 2 or more years experience in a busy Restaurant environment...
View Job
Restaurant Floor Manager
Boksburg: Translator posted by Ezazon CC t/a Wheels 4 Hire
Translator needed to translate e-mails and legal documents from Afrikaans to English. Preferably a lady that have experience in a Legal office and do not...
View Job
Translator
Boksburg: CNC Operator / Setter – Urgent posted by Montana Recruitment
CNC Operator Setter is Required by a Manufacturing Company in BoksburgOperating and Setting of CNC Milling and Turning MachinesInspection of 1st offs...
View Job
CNC Operator / Setter – Urgent
Boksburg: CNC Machinist posted by Wipcorp
CNC Milling TurningExtensive Knowledge of FANUC MAZATROLBoth G M codes working experienceConventional machining an advantageMust be Able to Set, Operate ...
View Job
CNC Machinist
Boksburg: Creditors Administrator posted by Bentel Group
Property Creditors Administrator1. Reconcile and pay monthly, add-hoc and municipal creditors on a daily basis.2. Ensure all invoices as VatTax compliant,...
View Job
Creditors Administrator
Boksburg: Night Shift Supervisor posted by Varitrend Industrial Rubber (pty) ltd
Position Night Shift SupervisorLocation Varitrend Industrial Rubber Manufacturing pty ltdDate 10042025We are currently seeking a qualified and experienced...
View Job
Night Shift Supervisor
Boksburg: Mechanical Design Draughtsman – Urgently needed posted by Career Connect (Pty) Ltd
Mechanical Design DraughtsmanSalary NegotiableBoksburg To create precise 2D and 3D CAD drawings for mechanical components, assemblies, and systems while...
View Job
Mechanical Design Draughtsman – Urgently needed
Boksburg: Airfreight Manager – Urgently needed posted by Career Connect (Pty) Ltd
Airfreight Manageress Opportunity for Logistics Company in Boksburg.Salary R25,000 - R30,000 CTC per month with a 10-15 profit share on marginal...
View Job
Airfreight Manager – Urgently needed
Boksburg: Sales Representative (Eastrand Chemical)
Sales Representative Industrial Chemicals Location East Rand or Surrounds An established industrial chemical company is looking for a Sales Rep to focus on...
View Job
Sales Representative (Eastrand Chemical)
Johannesburg: Vehicle Gearbox Technician/Specialist – Boksburg
Duties Diagnose faults in manual and automatic transmission systems, including clutch, torque converter, gear sets, and related components. Dismantle,...
View Job
Vehicle Gearbox Technician/Specialist – Boksburg
Boksburg: Code 14 Driver with Crane Experience (Boksburg)
Job Title Code 14 Truck Driver with Crane Experience Location Boksburg, Gauteng Salary Market-related commensurate with experience Position Overview We are...
View Job
Code 14 Driver with Crane Experience (Boksburg)
Boksburg: Barlady posted by Eagles Nest Pub and Grill
We are looking for 2 candidates to full our open positions at our Bar.Need to have own vehicle Be able to work shiftsLate hours.
View Job
Barlady
Boksburg: Senior Developer (Logistics Industry)
Qualifications Bachelors degree in computer science or information technology, or equivalent experience. 6 years plus development experience Minimum...
View Job
Senior Developer (Logistics Industry)
Johannesburg: Clinical Representative – Boksburg
Minimum requirements Matric BSc - AnatomyPhysiologyBiokinetics Human Sciences MUST be able to follow Hospital and Doctors protocol Very reliable Strong but...
View Job
Clinical Representative – Boksburg
Johannesburg: Automotive Vehicle Apprentice (RSA) – Boksburg
Duties Collaborate with technicians and foremen to learn The complete workshop processes and procedures. b. Vehicle booking procedures and effective...
View Job
Automotive Vehicle Apprentice (RSA) – Boksburg
Johannesburg: External Sales Rep (Building – DYI – hardware) – Boksburg – JHB
Our client is a leader in sealants and adhesives, silicone and non-silicone chemicals tailored for both industrial and food-grade applications, as well as a...
View Job
External Sales Rep (Building – DYI – hardware) – Boksburg – JHB
Johannesburg: External Sales Rep – Chemical – Boksburg JHB
Our client is a leader in sealants and adhesives, silicone and non-silicone chemicals tailored for both industrial and food-grade applications, as well as a...
View Job
External Sales Rep – Chemical – Boksburg JHB
Johannesburg: External Sales Rep – Construction – Boksburg / JHB
Our client is a leader in sealants and adhesives, silicone and non-silicone chemicals tailored for both industrial, construction and food-grade...
View Job
External Sales Rep – Construction – Boksburg / JHB
Boksburg: Creditors Administrator
Creditors Administrator MID530 Location Boksburg Reconciliation of supplier accounts Maintenance of age analysis Completing credit application as requested...
View Job
Creditors Administrator