Eastern Cape: Application Support Manager posted by Hire Resolve
Posted on 2025-05-01 00:00:00
| Employer | Hire Resolve |
|---|---|
| Category | Other IT/Computer |
| Location | Eastern Cape / Eastern Cape |
Job Summary
Responsibilities:
- Lead and manage the application support team, providing guidance, support, and performance feedback.
- Establish a strong foundation for the team, focusing on standardization of processes and adherence to ITIL best practices.
- Oversee daily operations of the application support team to ensure effective service delivery.
- Ensure all application services meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Work closely with teams in other regions (shared service centers) to coordinate support efforts and share best practices.
- Facilitate smooth shift transitions to maintain 24/7 service coverage and continuity.
- Collaborate with development teams, service owners and product owners to ensure alignment on service delivery and application performance.
- Engage with business stakeholders to understand their needs and ensure services meet expectations
- Identify trends and areas for improvement within the support processes and implement
necessary changes. - Promote a culture of continuous improvement, encouraging team members to contribute
ideas and initiatives. - Assess team training needs and coordinate training sessions to enhance skills and
knowledge. - Mentor team members, fostering a culture of professional growth and development.
- Manage the transition of new applications, ensuring smooth onboarding and support readiness.
- Schedule and conduct regular service review meetings with application owners and stakeholders to assess the performance of the services, address concerns, and plan for future optimizations.
- Ability to conduct and direct research into IT issues and products as required
- Become efficient in the use, workflow and capabilities of the system used for support
Requirements:
- Proven experience in application support management
- Strong customer support experience
- An understanding of/the ability to read and debug code advantageous
- C#, .NET, MS SQL advantageous
- An understanding of different message formats advantageous
- Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on
- Familiarity with ITIL principles and practices.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work collaboratively with diverse teams and stakeholders.
If you are interested in a career move, kindly forward your CV to Gaby Turner at *****@*****.co.za
Alternatively, you may send your CV to *****@*****.co.za
Click Go Apply to apply online!
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