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Johannesburg: Field Technician (Healthcare sector)

Johannesburg: Field Technician (Healthcare sector)

Posted on 2025-04-25 00:00:00

Employer Unspecified
Category Sales
Location Gauteng  / Johannesburg

Job Summary

Primary Responsibilities: Serve as the product, system, and technology expert on all POC/Biomedical equipment. Understand how systems interrelate both within the operating room and with other departments within the hospital environment. Develop and maintain a thorough understanding of our software-based clinical workflow solutions and be able to effectively communicate the benefits to a diverse group of end-users and stakeholders; with particular attention to navigating hospital IT departments to gain acceptance of our solutions. Prepares cost estimates by studying blueprints, plans, and related customer documents; consulting with engineers, architects, and other professional and technical personnel as needed. Under the direction of the Sales Director, coordinates all aspects of the technical selling process prior to sales closure; assures a seamless transition to Project Management following the sales process. On an as needed basis, will establish new accounts and service accounts by identifying potential customers, planning and organizing sales call schedule in collaboration with the sales force. Support the sales process through the preparation and presentation of technical information to the sales force or to hospital end-users. Support the development of sales training programs and materials as well as dissemination of technical information. Partners with the customer to develop functionality requirements for POC/Biomed equipment deliverables that will establish the basis, guidelines, and definition for the project; continue to coordinate the project definition through its refinement process to sign off. Contributes to sales engineering/ product specialist effectiveness by identifying short term and long-range issues that must be addressed; recommending options and courses of action; implementing directives. Support convention activity as required. Develops competency to serve as a source for competitive technology identification and assessment. Develops professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies Be obsessive about our customers, understand their business and how our products can help them achieve their goals Be comfortable dealing with different customers in different situations each of our customers is unique and requires a tailored approach to address their challenges Bridge unique blend of business, social, and technical acumen Communicate clearly and effectively, with customers and team members Deal with new people and quickly form trusting working relationships Serve as trusted technical resource, developing intimate knowledge of customer operations Stay current on market trends and customer insights to support new product development efforts and commercial strategies Key Job Factors: Level of accountability: Generally Independent Level of decision making: Specialized Tasks Has contact with internal and external sales staff, end users, occasional executives Physical Requirements: Considerable Mental and Physical Effort Travel: Up to 40% local travel; up to 60% travel with overnight stays

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