Cape Town: ADMINISTRATOR – WALK IN CENTRE posted by Salt Employee Benefits
Posted on 2025-05-18 00:00:00
| Employer | Salt Employee Benefits |
|---|---|
| Category | Other Finance/Accounting |
| Location | Western Cape / Cape Town |
Job Summary
Walk in Members
- Receive members and help them with submission of claim.
- First ensure that the member is a member of the Fund
- Ensure that the member is not still employed in the industry
- Check that the contributions are up to date
- Check that all claim documents are available:
-
- Claim documents are completed, signed and stamped by both employer and member
- Copy of ID is available and clear
- Copy of bank statement is available and clear
- Valid Tax number for the member
- Advise member if there are any discrepancies regarding the membership or any of the above.
- Help member to understand what the member needs to do.
- Attend to members and beneficiaries who are submitting and following up on their claims (withdrawal, funeral, disability, death, unclaimed benefits, retirement, trust fund)
- Ensure that the members claim has the necessary documentation and attachments according to type of claim.
- Escalate claims that are outside the service level agreement.
- Advise member of any outstanding documentation or what will affect the delay of the claim.
- Advise members who come to enquire about their membership on their status
- Where a member has shown proof that they were employed and the employer has not paid, refer to the relevant CLO/MCLO for further investigation.
- Provide members with benefit statements, contribution history and quotations where available.
- Educate members on benefits of the fund and process.
- Provide a daily report to the manager for consideration and review.
Reporting and Admin
- Submit daily and weekly reports.
- All claims and documents to be uploaded and indexed on Everest/EPIC system used by Salt
Relationship Management
- Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.
- Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.
- Attend internal and external training required.
Time Management
- Excellent time management.
Flexible and ability to work under pressure and multitask.
-
KPI :
- No quality assurance failures on new claims submitted
- Feedback from members, colleagues and employers on employee performance
- All claims initiated on EPIC will have complete documents and ready for processing
- Unpaid claims outside of SLA timeframes that have been escalated for payments
- Unattended claims with proof of escalations
- Identified discrepancies between work done by yourself and your colleagues.
- Members assisted are correctly captured and reported.
- Timeous reports on employer engagements.
Reports provided daily without any errors.
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