Germiston: Client Liaison Officer posted by Route Management
Posted on 2025-05-18 00:00:00
| Employer | Route Management |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Germiston |
Job Summary
This position offers the opportunity to build meaningful professional relationships while representing the company’s values and services to a diverse client base. Working in a team environment to ensure excellent communication between relevant stakeholders.
Job description
- Coordinate with internal teams to ensure smooth project execution and client satisfaction.
- Gather and communicate client feedback to relevant stakeholders.
- Assist the sales team in onboarding new clients and facilitating a seamless transition.
- Monitor client accounts, track key performance indicators, and ensure customer retention and growth.
- Resolve any issues or conflicts that may arise during client engagements.
- Communicate well between sales team, analysts and clients
- Provide required information and documents to clients.
- Provide support and assistance to other management teams.
- Very strong attention to detail
- Assist in Maintaining Management Documentation
- Provide basic and accurate information in-person and via phone/email.
- Ensure all documentation and communication are done according to companys quality management system policies and procedures
Requirements
- Very strong administrative skills
- Exceptional communication and interpersonal skills, with the ability to establish trust and rapport.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Effective problem-solving skills and the ability to think critically under pressure.
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skill
- The ability to prioritize tasks
- Customer service attitude
- Must be able to work well in a team environment
- Formatting documentation
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