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Johannesburg: Operations Controller/Midrand

Johannesburg: Operations Controller/Midrand

Posted on 2025-05-20 00:00:00

Job Summary

Operations Controller/Midrand Reports to: The Senior Operations Controller Opening Customer Files for all Active Shipments Capturing on TBS customer instructions received via email only. Ensure pricing is as per approved customer price list Once off shipments to be quoted separately and in accordance with management approval Ensure all import documentation is in order Ensure all customer documentation and relevant shipment details are received including shipment reference numbers. Ensure shipment is factored into planning. Ensure timeous execution of shipments as per planning master data & customer requirements Tracking of shipments via GPS & Driver tracking Updating Customers of shipment status periodically via email and via mobile after hours. Effective handover of shipments daily to Nightshift for shipments that go beyond the working day. Escalation of shipment delays to be done timeously to ensure delays are managed and flagged File closing is upon delivery of shipment and receipt of original delivery notes/ 24 hour Customer query resolution (At Customer or internal Finance Level) Handle complete file from A-Z (Road, Sea, Air, and Rail) Handle LCL Bulk & Break Bulk shipments Track & Trace shipments: from Depos / Airlines / Shipping Lines / Transnet Manage drivers and their deliverables via telephone and tracking software. Ensure drivers escalate all non-conformances to operations office. Ensure driver validity of Licences, Training, PDPs & Permits Ensure vehicle validity of Fleet Licences, Equipment Validity etc Daily Costing of files and handing over to the team leader for verification & approval Prepare loading instructions for drivers and sub-contractors. Write and issue waybills. Managing daily deliverables of sub-contracted transporters to ensure customer requirements are met and in accordance with quality standards. Professionally Managing incoming and outgoing calls Liaison with POD team to ensure all PODS are received in full and on time by drivers and suppliers. Requirements Minimum Qualifications: Diploma/Bachelors Degree in Transport & Logistics 3- 5 years Working experience Transport & Logistics Skillsets should include in document flow Strong understanding of the Operations function Must be able to communicate well internally and with customers Must be highly organized and able to plan Computer literate Able to communicate verbally and in writing Strong interpersonal and communication skills Highly administrative and focused Structured and organised approach Self-reliant Flexible, energetic, confident, strong resistance to pressure. Ability to effective problem solve and escalate when required.

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