Dullstroom: Assistant General Manager – Luxury Lodge 5* posted by Bright Placements (PTY) Ltd
Posted on 2025-05-22 00:00:00
| Employer | Bright Placements (PTY) Ltd |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | Mpumalanga / Dullstroom |
Job Summary
- Support Daily Operations
- Assist the General Manager in overseeing daily lodge or hotel operations, ensuring a smooth and efficient guest experience.
- Department Supervision
- Supervise various departments (housekeeping, front desk, food & beverage, maintenance), ensuring standards are met and issues are addressed promptly.
- Staff Management
- Support recruitment, training, scheduling, and performance management of staff across departments.
- Guest Relations
- Handle guest inquiries, complaints, and special requests professionally to maintain high satisfaction levels.
- Financial Oversight
- Assist in managing budgets, monitoring expenses, and controlling costs while maximizing profitability.
- Sales and Events Support
- Collaborate with the sales or events team on packages, promotions, and execution of weddings, conferences, or other functions.
- Quality and Compliance
- Ensure compliance with health, safety, and hospitality standards; conduct regular inspections of facilities and services.
- Problem Solving and Crisis Management
- Step in to resolve operational or guest-related problems and assist during emergencies or peak periods.
- Reporting and Communication
- Prepare operational reports, relay important updates to the General Manager, and act on behalf of the GM when needed.
- Continuous Improvement
- Identify opportunities to improve efficiency, guest experience, and staff performance through feedback and regular reviews.
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