Cape Town: Onboarding Agent (German Speaking) (Onsite) posted by Datafin
Posted on 2025-05-21 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Cape Town – Western Cape – South Africa
- Welcome new clients and provide an overview of the review platform.
- Conduct comprehensive demonstrations of the platforms features and functionalities.
- Educate clients on best practices for maximizing the benefits of the platform.
- Detail the various methods available for collecting reviews, such as email requests, SMS invitations, on-site prompts, and Plugin or API integration.
- Customize the explanation based on the client’s specific needs and industry.
- Provide guidance on selecting the most effective review collection strategies.
- Serve as the primary point of contact for clients during the onboarding phase.
- Address and resolve basic technical issues, usage questions, and platform navigation inquiries.
- Escalate complex issues to the appropriate technical support team when necessary.
- Manage and process client orders for services or features within the platform.
- Ensure accurate and timely updates to client accounts and service requests.
- Coordinate with the sales and finance teams to ensure seamless order fulfilment.
- Develop and deliver training sessions and materials tailored to client needs.
- Provide ongoing education and updates about new features or changes to the platform.
- Gather feedback from clients about their onboarding experience and overall satisfaction.
- Identify areas for improvement and work with the team to enhance the onboarding process.
- Maintain accurate records of client interactions, support tickets, and orders.
- Prepare regular reports on onboarding progress and client feedback.
- Basic technical proficiency and a willingness to learn new systems.
- Spanish and German speaking (Essential)
- Customer-focused with a passion for helping clients achieve their goals.
- Experience in customer service, technical support, or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to work collaboratively in a team environment.
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