Durban South: Outbound Customer Service Agent posted by Sharon Nurock Recruitment cc
Posted on 2025-05-22 00:00:00
| Employer | Sharon Nurock Recruitment cc |
|---|---|
| Category | Logistics Sales |
| Location | Kwazulu-Natal / Durban South |
Job Summary
- Matric essential.
- Degree or Diploma in Supply Chain or Shipping and Logistic, a strong preference.
- Microsoft Office essential.
- Previous experience in Export Trade Lane Control.
Key Performance Areas:
- Maintain and update sailing schedule.
- Manage and monitor bookings with shipping (include monitoring daily stack dates).
- Process bookings and send booking confirmation to customers.
- Follow up on quotes to fill up under utilised containers.
- Clear Internal Sentry (latency) reports.
- Strategic container planning to get the best utilisation per container.
- Handle hazardous applications/paperwork.
- Send transport and packing instructions to warehouse and transporter.
- Send empty depot releases to shipping line prior to container collection.
- Receive all required shipping documents: Shipping instruction / Bill of entry prior to packing / Commercial invoice / packing list and fumigation certificate.
- Process shipping lines shipping instruction.
- Prepare required trade documents (e.g. CNCA for Luanda).
- Process creditor invoices.
- Submit RCG to SARS
- Release bills for customer collection.
- Process cargo dues.
- Process acquittals to shipping line.
Key Competencies:
- Ability to work in a fast-paced, demanding environment.
- Excellent time management skills
- Attention to detail.
- Ability to use initiative.
- Skilled with a sense of urgency.
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