Gauteng: B2B Insurance_Job Handler posted by The Hiring House
Posted on 2025-06-18 00:00:00
| Employer | The Hiring House |
|---|---|
| Category | Other Insurance |
| Location | Gauteng / Gauteng |
Job Summary
– Efficient “start to end” claims handling including data entry and quoting assessment.
– Assessing and validating claim information, including reviewing documentation and conducting investigations to determine coverage and liability.
– Engaging with the company’s Service Providers to collate the correct information to complete Insurance Claims reports and submit for approval.
– Maintaining accurate records and documentation throughout the claims process.
– Identifying and escalating potential fraudulent activities or discrepancies for further investigation.
– Ensuring compliance with regulatory and company guidelines and procedures.
– Communicating with policyholders, Insurance partners and Pros to manage a claim to completion.
– Contributing to the continuous improvement of claims processes and customer experience through feedback and innovative solutions.
– Provide friendly and outstanding customer service
– Respond to enquiries in a timely and efficient manner
– Work efficiently in a multilingual and multicultural team
– Participating in training and development opportunities to enhance industry knowledge and professional skills.
Key Competencies
– Knowledge of the function, process and systems of Insurance.
– Excellent communication skills – Both written and verbal.
– Ability to thrive in a deadline driven environment, handling more than one project (claim)at a time.
– Previous experience in a similar environment is essential.
– Feel comfortable with a level of ambiguity and an unstructured environment, agile by nature and be comfortable with things changing quickly and often.
– Passionate about people and bringing out the best in them.
– Able to create structure in ambiguous situations and design effective processes.
Qualifications and Skills
Essential Skills / Experience:
– A minimum of 2 years of experience in claims handling, specifically in home insurance.
– Knowledge of the South African insurance market, regulations, and industry trends.
– Strong analytical, problem-solving, and decision-making skills.
– Exceptional communication and interpersonal skills, with the ability to empathize with customers and provide clear explanations.
– Detail-oriented and highly organized, with the ability to manage multiple claims simultaneously.
– Proficiency in Google Suite (preferred, but not essential) and experience with claims management software.
– A commitment to providing excellent customer service and upholding the company values and mission.
– Relevant insurance qualifications are highly desirable.
Desirable Skills / Experience
– Working in insurance / call center, BPO operation
– Working in tech, SAAS or marketplace startup
– Working in insurance / call center, BPO operations
Please call us on (***)***-****
NB: Should you not hear from us within 6weeks, please consider your application unsuccessful.
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