Cape Town: Customer Care Consultant posted by CallForce
Posted on 2025-06-17 00:00:00
| Employer | CallForce |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Job Summary
We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.
Duties and Responsibilities
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and assisting them efficiently.
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
- Meet or exceed performance targets, including response time.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Requirements and Qualifications
- Matric qualification
- Excellent written communication skills with a strong command of grammar and spelling.
- Previous customer service or chat support experience is a plus but not required.
- Strong problem-solving skills and the ability to think quickly and logically.
- Proficiency in using computers and familiarity with chat and messaging platforms.
- Ability to multitask effectively and handle multiple chat conversations simultaneously.
- Empathy, patience, and a customer-focused attitude.
- Willingness to work flexible hours, including evenings, weekends, and holidays if required.
- Team player with strong interpersonal skills.
- Ability to adapt to changing processes and technologies.
Salary and rates including allowances, incentives: R35 per Hour for the first 3 months probation – once deemed competent you will earn a basic salary of R7 000.00 per month
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 – Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) 365 days a year, including public holidays.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Cape Town
More jobs in Western Cape
Browse Other IT/Computer Jobs
Browse CallForce Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town: Regional Building & infrastructure Executive posted by Construct Executive Search
Applicants must have the following requirementsMust have a Masters Degree or a Bachelors Degree in Engineering.Must be registered as a Professional Engineer...
View Job
Regional Building & infrastructure Executive
Cape Town: Tax Administrator (JB5261) posted by Kontak Recruitment
Tax Administrator JB5261Northern Suburbs, Cape Town, Western Cape Compensation R18 000 - R25 000 per month Based on experience and qualificationsCategory...
View Job
Tax Administrator (JB5261)
Cape Town: Medical Sales Specialist – Devices (JB5278) posted by Kontak Recruitment
Medical Sales Specialist - Devices JB5278Dieprivier, Cape Town R31 500 Basic Salary, plus commission, fuel and cell phone allowance Duration Permanent A...
View Job
Medical Sales Specialist – Devices (JB5278)
Cape Town: Accounts Clerk posted by Executive Placings
Travel Management Company is looking for an Accounts Clerk to perform all relevant duties of debtor and creditor accounting procedures and controls, plus...
View Job
Accounts Clerk
Cape Town: Corporate Receptionist (Cape Town) posted by Corporate Placements
Do you enjoy the flexibility and available immediately then register with us today for Temporary Receptionist assignments.Must haveGrade 12Min. 2 years...
View Job
Corporate Receptionist (Cape Town)
Cape Town: Reservations Manager posted by Executive Placings
Leading Destination Management Company is looking for an experienced Reservations Manager to serve as a sales driver and main point for key accounts while...
View Job
Reservations Manager
Cape Town: Product Manager posted by Executive Placings
Leading Destination Management Company is looking for an experienced Product Manager to maintain, develop and discover Product offerings for FIT, Groups and...
View Job
Product Manager
Cape Town: Head of Wholesale (Exco) posted by Corporate Placements
Our client a luxury retail business is seeking a Head of Wholesale to join their team. You will be responsible for strategic development and implementation....
View Job
Head of Wholesale (Exco)
Cape Town: Strategic Projects & Partnership Lead posted by Corporate Placements
Our client a non-profit organisation is seeking a Strategic Projects and Partnerships Lead to join their team. You will be responsible for leading the...
View Job
Strategic Projects & Partnership Lead
Cape Town: Foreman – Urgently Needed posted by Batt Master Roofing and Guttering
MUST HAVEDrivers LicenseAttention to detailBe able to work under pressureExperience in roof sheeting, roof tiling, waterproofing and paintingRun...
View Job
Foreman – Urgently Needed
Cape Town: Business Development Representative (Remote) (JB5287) posted by Kontak Recruitment
Business Development Representative Remote JB5287 Remote, for applicants residing in Cape TownR25 000 - R30 000 Basic plus commission, cellphone and...
View Job
Business Development Representative (Remote) (JB5287)
Cape Town: Creative Marketing Lead (JB5294) posted by Kontak Recruitment
Creative Marketing Lead JB5294Cape Town, Western CapeR25 000 R35 000 CTC per monthIn-office culture, creative freedom, founder collaborationPermanentPremium...
View Job
Creative Marketing Lead (JB5294)
Cape Town: Customs Entry Clerk posted by Zedcore PTY LTD 4780165421
Customs Entry Clerk must have experiences between 2 - 5 years, is responsible for accurately preparing and submitting customs documentation, ensuring...
View Job
Customs Entry Clerk
Cape Town: Overhead Crane Technician Assistant – Urgently needed posted by BB Cranes PTY Ltd
Carries out verbal instructions of the crane technicianbranch manager, on a daily basis, in terms of the production program and output required.Collects and...
View Job
Overhead Crane Technician Assistant – Urgently needed
Cape Town: Motorcycle Drivers for Merchandising Project posted by UFC
I am looking to recruit 20 preferably female motorcycle drivers to assist with merchandising bread and confectionery across various retail stores.
View Job
Motorcycle Drivers for Merchandising Project
Cape Town City Centre: . Net Developer (30 Month Contract)
Key Responsibilities Participate in planning, requirements gathering, and deployment of enterprise-wide systems. Develop scalable, full-stack solutions...
View Job
. Net Developer (30 Month Contract)
Cape Town: Key Account Manager – Capital Equipment posted by The Recruitment Guy
An experienced KEY ACCOUNT MANAGER FOR CAPITAL EQUIPMENT is required for permanent employment based in Cape Town.To maintain and expand relationships with...
View Job
Key Account Manager – Capital Equipment
Cape Town City Centre: Executive Assistant to COO
A highly organised, professional and well presented Executive Assistant is sought for the COO of this hospitality group, based in Cape Town. Requirements...
View Job
Executive Assistant to COO
Cape Town City Centre: FRONT OFFICE ATTENDANT
Key Responsibilities Transport guests safely and comfortably to and from the airport, local destinations, and hotel events Maintain cleanliness and upkeep...
View Job
FRONT OFFICE ATTENDANT
Cape Town City Centre: Service Technician
Job Purpose The Services Technician is responsible for providing support to end-users including 2nd Level Application and Technical Support to the companys...
View Job
Service Technician
Cape Town City Centre: SENIOR TECHNICIAN â REFRIGERATION (CAPE TOWN)
Minimum Requirements Grade 12 Matric. N6 Technical qualification. Trade-tested refrigeration qualification non-negotiable. 2-3 years of experience in...
View Job
SENIOR TECHNICIAN â REFRIGERATION (CAPE TOWN)
Cape Town City Centre: Project Manager (IT Infrastructure Domain)
Job Description Our client is seeking a highly skilled and experienced IT Infrastructure Project Manager to lead and coordinate the planning, execution, and...
View Job
Project Manager (IT Infrastructure Domain)
Cape Town City Centre: Temporary Painter
Were on the lookout for a temporary Painter to join the team at a leading site in Newlands. If you take pride in delivering neat, quality finishes and enjoy...
View Job
Temporary Painter
Cape Town City Centre: Events and Logistics Coordinator
Events and Logistics Coordinator Location Cape Town Employment Type Permanent Are you a dynamic, detail-oriented individual with a passion for events and...
View Job
Events and Logistics Coordinator
Cape Town City Centre: Financial Analyst
My client, a leader in the FMCG sector, is seeking an ambitious Financial Analyst who is eager to gain international exposure and will support the Africa...
View Job
Financial Analyst