Johannesburg: Quality Oversight Officer posted by Business Capital Group
Posted on 2025-07-02 00:00:00
| Employer | Business Capital Group |
|---|---|
| Category | Other Professions |
| Location | Gauteng / Johannesburg |
Job Summary
About this role:
A Quality Oversight Officer monitors and improves all aspects pertaining to collections across the organization. They ensure
Call Centre Agents are able to provide a professional service to our debtors by continually monitoring and identifying gaps
within the current process against the set quality standards.
Minimum requirements (Qualification sand Experience)
- Grade 12/Matric
- Relevant Call Centre Certificate/Diploma (added
advantage) - 1-2 years experience in a Call Centre environment
- 2-3 years experience in a Collections environment
Coaching and facilitation training experience (added
advantage) - Good written and verbal communication
- Proficiency in MS Office (Advantageous)
- Must be fluent in English and one additional official
language - Proficiency in MS Office and Excel
Key Responsibilities:
- Monitoring and improving all aspects pertaining to collections across the organisation i.e.
collections processes, systems, training and information. - Managing the quality control of Call Centre Agents per month by conducting quality control
audits. - Auditing accounts by listening, evaluating and assessing call against information captured on
the Cheetah system as per the quality control sheet. - Documenting quality findings and drawing up a quality plan in order to feed back to the Call
Centre Agents. - Presenting all training issues to the Call Centre Portfolio Manager and the Quality Assurance
Manage. - Preparing and planning for the specific coaching session that is required to take place with the
Call Centre Agent i.e. logistics etc. - Administering quality staff files by preparing files for the Call Centre Agents who will be
audited and coached. - Providing productivity reports to the Quality Manager within agreed timelines and ensure that
reports contain the following information: - Date
- Quality Coach name
- Number of one-on-one coaching sessions
- Number of actual staff coached
- Work station checklist
- Cheetah checklist
- Collating call audit and coaching documents and submit to Management as and when the
audit is completed and signed of - Assisting with monthly branch evaluations, additional tasks and special projects as and when
required by Management - Conducting group facilitation sessions as and when required
Skills: - Coaching and development skills
- Conflict management skills
- Facilitation skills
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Johannesburg
More jobs in Gauteng
Browse Other Professions Jobs
Browse Business Capital Group Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Johannesburg: Brand Manager posted by Kontak Recruitment
Brand Manager - Beauty JB5282 Location Johannesburg, Gauteng Salary R50 000 - 60 000 per month, CTC Employment Type Initial three-month contractAre you an...
View Job
Brand Manager
Johannesburg: Beauty Buyer posted by Kontak Recruitment
Beauty Buyer JB5281 Location Johannesburg, Gauteng Salary R20 000 - 30 000 per month, CTC Employment Type Initial three-month contractOur client is a...
View Job
Beauty Buyer
Johannesburg South: Admin Clerk – Credit Control posted by BizGro
A JHB South based Distributor seeks an experienced Credit Controller to join their Team.Skills requirements are Minimum grade 12. A solid understanding...
View Job
Admin Clerk – Credit Control
Johannesburg: Sales & After Sales Specialist – Capital Equipment posted by The Recruitment Guy
An opportunity for an experienced SALES AFTER SALES SPECIALIST is required for permanent employment based in Johannesburg.To maximize sales to meet monthly...
View Job
Sales & After Sales Specialist – Capital Equipment
Johannesburg City: SALES REPRESENTATIVE – TRAVELING SALES posted by Ampax Electrical Pty Ltd
Traveling sales agent to visit client stores, mainly outside Gauteng. Experience in electrical hardware sales essential, own transport required Existing...
View Job
SALES REPRESENTATIVE – TRAVELING SALES
Johannesburg City: INTERNAL SALES – CALL CENTER posted by Ampax Electrical Pty Ltd
Electrical Wholesaler looking for Internal sales person to do call center sales of electrical hardware linked to construction and electrical. Computer...
View Job
INTERNAL SALES – CALL CENTER
Johannesburg: General Manager posted by Kontak Recruitment
General Manager JB5283Location Johannesburg South, Gauteng Salary R65 000 - 75 000 CTC, based on experience Employment Type Permanent A well-established...
View Job
General Manager
Johannesburg: Procurement Manager – Capital Equipment posted by The Recruitment Guy
An experienced PROCUREMENT MANAGER is required for permanent employment based in Johannesburg.Responsible for overseeing the procurement process, ensuring...
View Job
Procurement Manager – Capital Equipment
Johannesburg West: Senior Swimming Pool Technician – Urgently Hiring posted by Dolpin Pool Services
Must have 5 years of swimming pool repair experience NO exceptions. Advanced swimming pool tech experience and handyman skills.Knowledge to oversee mosaic...
View Job
Senior Swimming Pool Technician – Urgently Hiring
Johannesburg: Plumber posted by Lets Talk Plumbing and Electrical
Qualified Plumber needed at Lets talk Plumbing Electrical!- PIRB registered.- Qualified Red Seal or Trade Test- Min 10 years experience- Drivers...
View Job
Plumber
Johannesburg: Financial Advisor – Certified posted by Discovery
Are you a Certified Financial Adviser looking to grow your business?Discovery offers a powerful partnership model designed to help advisers elevate their...
View Job
Financial Advisor – Certified
Johannesburg: Layout Artist – Urgently Needed posted by The Vine Partners
Layout Artist - Job SpecificationQualifications RequirementsDiploma or Degree in Graphic Design, Visual Arts, Fine Arts, or a related field.Proficiency in...
View Job
Layout Artist – Urgently Needed
Johannesburg: Assistant Production Manager – Urgently Needed posted by The Vine Partners
Our Client is a manufacturer dedicated to producing high-quality products for especially Outdoor enthusiasts, etc. This vacancy requires a skilled and...
View Job
Assistant Production Manager – Urgently Needed
Johannesburg: Sales Manager posted by Kontak Recruitment
Sales Manager - Racking Shelving Solutions JB5286Johannesburg, Gauteng R30 000 - R60 000 CTC plus commission PermanentA market leader in manufacturing...
View Job
Sales Manager
Johannesburg City: Financial Advisor – Urgently Hiring posted by Rebel Hunters Recruit
About the job? Take Your Financial Advisory Career to the Next Level!Are you a driven Financial Advisor ready to take control of your future? Were offering...
View Job
Financial Advisor – Urgently Hiring
Johannesburg West: Sales Consultant – Meat Products to FMCG posted by BizGro
A leading rib supplier seeks a dynamic Sales Consultant who has strong contacts with Butchery Departments in the FMCG retail store sector. This post is...
View Job
Sales Consultant – Meat Products to FMCG
Johannesburg: Forklift site technician – Position available immediately posted by WL Forklift Specialists
Role PurposeTo be part of a successful workshop or field service team that services, maintains and repairs contract or customer equipment to the highest...
View Job
Forklift site technician – Position available immediately
Johannesburg South: SAFETY OFFICER – URGENTLY NEEDED posted by Holobye Trading
Holobye Trading 2 PTY LTD is urgently looking for a SAFETY OFFICER.The required Candidate should have the following qualifications Senior Matric...
View Job
SAFETY OFFICER – URGENTLY NEEDED
Johannesburg North: Safety Officer – Urgently Needed posted by KARLIFF DESIGNS CC
Our company is urgently looking for a qualified Safety Officer, candidate must have at least Diploma in Safety Management or other SAQA Accredited...
View Job
Safety Officer – Urgently Needed
Johannesburg North: Environmental Specialist – Urgently Needed posted by KARLIFF DESIGNS CC
Our company is urgently looking for a qualified Environmental Specialist, candidate must have at least Diploma in Environmental ManagementScience. Only...
View Job
Environmental Specialist – Urgently Needed
Johannesburg North: Sales Consultant – FMCG : fish sales posted by BizGro
A leading Supplier seeks an experienced Sales Rep within the fresh frozen fish sales market sector to FMCG Clients.Appropriate Candidates will -5 years...
View Job
Sales Consultant – FMCG
Johannesburg South: Housekeeping – Housekeeping posted by Lakewood Hotel
Job Title Hotel HousekeeperKey Responsibilities1. Clean and maintain guest rooms, public areas, and facilities to high standards.2. Change linens, towels,...
View Job
Housekeeping – Housekeeping
Johannesburg South: Head of housekeeping – Housekeeping manager posted by Lakewood Hotel
Job Title Housekeeping ManagerKey Responsibilities1. Oversee daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.2....
View Job
Head of housekeeping – Housekeeping manager
Johannesburg: New Vehicle Sales Executive posted by Intercon Recruitment
NOW HIRING New Vehicle Sales ExecutiveLocation Fourways, JohannesburgIndustry AutomotiveA fast-paced and growing dealership in Fourways is on the hunt for a...
View Job
New Vehicle Sales Executive
Johannesburg: Food Safety Consultant posted by Infinity Consulting
We are looking for a knowledgeable and hands-on Food Safety Consultant to support our clients in the development, implementation, and improvement of FSMS....
View Job
Food Safety Consultant