Pretoria East: Sales Agent – UK Market (BPO Environment) posted by Ergasia Placements
Posted on 2025-07-16 00:00:00
| Employer | Ergasia Placements |
|---|---|
| Category | Interior/Industrial Design |
| Location | Gauteng / Pretoria East |
Job Summary
- Experience:
- Minimum 1 year of experience in outbound sales or telesales, preferably in a BPO or contact centre serving the UK market.
- Proven track record in subscription sales and/or appointment setting.
- Experience in providing customer support to UK clients.
- Skills:
- Excellent verbal and written English communication skills.
- Strong persuasion and negotiation skills.
- Confident with CRM software and digital communication tools. (Hubspot)
- Time management and multitasking abilities.
- Personal Attributes:
- Goal-oriented and self-motivated.
- Professional, empathetic, and customer-centric.
- Team player with a positive attitude.
Key Responsibilities:
- Outbound Sales: Conduct outbound calls to prospective customers in the UK, promoting subscription services and identifying sales opportunities.
- Lead Qualification: Qualify leads based on predefined criteria and determine their suitability for the client’s product/service.
- Appointment Setting: Schedule appointments for the client’s sales representatives, ensuring calendars are accurately updated and aligned.
- Customer Support: Deliver a high level of professional customer service via phone, email, and live chat, addressing queries, complaints, and service requests.
- CRM Management: Accurately log and update customer interactions and lead progress in CRM systems. (Hubspot)
- Target Achievement: Meet or exceed weekly and monthly KPIs including sales targets, conversion rates, and appointment quotas.
- Collaboration: Work closely with internal team members and the client’s sales team to ensure a smooth handover and follow-up process.
- Product Knowledge: Maintain up-to-date knowledge of the client’s offerings, industry trends, and competitor activities.
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