General Manager / Couple | Luxury Lodge | Eastern Cape

• R40,000 (Negotiable for a Couple)

• Negotiable Dependent on Experience (Single)
  Accommodation: Live-In

Kendrick Recruitment is seeking an experienced General Manager or Management Couple to lead a prestigious luxury lodge in the Eastern Cape. This senior leadership position requires a dynamic individual or couple with strong hospitality skills and operational expertise to ensure the smooth running and growth of the lodge.

Key Responsibilities:

1. Overall Functioning of the Lodge

• Maintain style and presentation of the lodge

• Oversee hospitality and guest hosting

• Ensure excellent guest experiences

• Manage housekeeping operations

• Supervise restaurant and bar functions

• Oversee maintenance and garden upkeep

2. Staff Management

• Recruit and train staff

• Ensure compliance with HR requirements

• Maintain communication with staff and unions

3. Marketing

• Manage reservations process and follow-up

• Monitor and enhance guest satisfaction

4. Reporting to Directors

• Prepare weekly Exco reports

• Monitor monthly and quarterly performance against budget (management accounts prepared externally)

• Project quarterly cash flow

• Provide operational reporting and staff assessments

5. Communication with SANParks

• Maintain open and effective communication channels with park management

The Ideal Candidate:

• Minimum 5 years experience in 5-star hospitality environments

• Classic style and professional appearance reflecting lodge standards

• Engaging personality, approachable, tactful, with a good sense of humour

• Willingness to go the extra mile for guests and staff

• Strong lateral thinking and resourcefulness to enhance guest experiences

• Confident and assured leadership presence

Candidate Specification:

Key Selection Criteria

• Previous experience in front-of-house and back-office lodge operations

• Prior managerial role at a 5-star establishment

• Proficient in Microsoft Office applications

• Experience with Semper and Guest Centric software preferred

• Familiarity with channel management and client acquisition essential

Critical Competencies:

• Leadership: Ability to lead and motivate a loyal, longstanding team

• Financial Acumen: Budget management and financial control skills

• Reporting: Competence in occupancy reporting and use of lodge systems

• Communication: Maintain open communication with directors and stakeholders

• Relationship Management: Build and maintain positive relationships with SANParks and other key partners

This is an excellent opportunity to lead a luxury lodge in a unique setting, combining operational management with exceptional guest and team engagement. Candidates meeting the above criteria are encouraged to apply.