Gauteng: Parts Technical Support Representative posted by Network Finance
Posted on 2025-07-16 00:00:00
| Employer | Network Finance |
|---|---|
| Category | Other Legal |
| Location | Gauteng / Gauteng |
Job Summary
This role requires someone who is both technically proficient and customer-focused, someone who understands the intricacies of mechanical parts and can communicate solutions with clarity and professionalism.
Key Responsibilities:
- Provide technical support and troubleshooting assistance to clients regarding parts queries and compatibility.
- Investigate and resolve issues related to parts catalogue systems and digital platforms.
- Identify and source hard-to-find parts through research and liaison with suppliers.
- Test and evaluate website improvements; provide constructive feedback to enhance user experience.
- Maintain accurate records using CRM systems.
- Build strong relationships with customers while identifying opportunities to add value.
Minimum Requirements:
- Diploma or Degree in Mechanical Engineering or Red Seal Trade Certification.
- Proven ability to communicate technical information clearly to both technical and non-technical audiences.
- Industry experience in one or more of the following: mining, quarrying, heavy machinery, industrial equipment, agriculture, or forestry.
- Experience in a warehouse, distribution, or parts environment.
- Strong attention to detail and a methodical approach to problem-solving.
- Familiarity with dealership networks and operations.
- Strong organisational skills and a structured approach to workload.
- Ability to escalate issues appropriately while demonstrating sound judgment.
- A proactive attitude and collaborative mindset.
If you are a mechanically savvy professional with a passion for supporting others, streamlining processes, and contributing to a high-performing technical team, we invite you to apply.
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