Boksburg: Field Service Engineer – Software Services posted by Ann Swann Personnel Services
Posted on 2025-07-16 00:00:00
| Employer | Ann Swann Personnel Services |
|---|---|
| Category | Engineering Management |
| Location | Gauteng / Boksburg |
Job Summary
- Integration of New Software Solutions: Integrate new software solutions into existing technical customer environments, ensuring compatibility and optimal performance.
- System Installation and Configuration: Install, configure, and calibrate software products, including tools and their controllers, to meet customer needs and specifications.
- Handling Customer Queries: Address and resolve customer queries related to software functionality and performance, ensuring high levels of customer satisfaction.
- Testing and Validation: Conduct thorough testing and validation of software systems to ensure reliability and adherence to industry standards.
- Problem Analysis and Error Elimination: Analyze software-related problems and implement effective solutions to eliminate errors and improve system performance.
- Customer Training: Provide training sessions to customers, ensuring they understand the operation and maintenance of the software systems.
- Support During Pilot Phases: Assist customers during pilot phases of new software deployment, supporting the ramp-up of production and ensuring smooth transitions.
- Maintenance Phase Support:
- Ongoing Support: Provide ongoing remote or on-site production support as needed to ensure continuous operation.
- Incident Follow-up: Follow up on IT incidents in collaboration with the product company to resolve issues promptly.
- Shift Support: Offer shift support if necessary to accommodate customer needs and production schedules.
- Reconfiguration and Modification: Perform reconfiguration and modifications to software systems based on customer requirements.
- Software Updates: Implement software updates to maintain system efficiency and incorporate new features.
- Preventive Maintenance: Conduct preventive maintenance, calibration, and other services such as installation, commissioning, and troubleshooting related to industrial tools.
Qualifications:
- Education: Degree or diploma in Information Technology, Electronics and Communication, or equivalent. Certification courses in software and database management are advantageous.
- Experience: Proven professional experience as a system administrator in the IT sector, with a minimum of 3+ years of relevant experience.
- Technical Skills:
- Server and workstation administration on Windows and UNIX, preferably including cluster technologies.
- Installation and troubleshooting of hardware platforms.
- Knowledge of network technology and data communications.
- Experience with ORACLE and Microsoft SQL Server installation and administration.
- Webserver installation, management, and troubleshooting, including Apache and IIS.
- Basic knowledge of industrial automation, fieldbus techniques, and PLC programming is desirable.
- Experience with software programming and scripting languages is advantageous.
- Licenses: Valid driver’s license required.
- Language Skills: Fluent in verbal and written English; additional local languages would be advantageous.
- Soft Skills:
- A proactive, dynamic, and enthusiastic team player with strong communication skills.
- Self-motivated with a strong sense of responsibility.
- Ability to handle complex multitasking situations under pressure.
- Excellent interpersonal and organizational skills.
- Open-minded and adaptable, with a passion for continuous learning and exploring new horizons.
- Resourceful and entrepreneurial mindset, with the ability to drive progress and embrace technological advancements.
- Collaborative, actively engaging as a team player, and seeking learning opportunities by leveraging diverse competencies.
- Travel: Willingness to travel extensively as per business requirements.
- Flexibility: Capability of adapting to flexible schedules, including shift support if necessary.
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