Western Cape: Food and beverage supervisor posted by Morea House
Posted on 2025-07-27 00:00:00
| Employer | Morea House |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | Western Cape / Western Cape |
Job Summary
Service Oversight
- Supervise daily F&B operations to ensure smooth and efficient service across all outlets.
- Monitor guest experience and respond promptly to complaints or feedback.
- Ensure adherence to company service standards, hygiene, and presentation guidelines.
- Assist with opening and closing procedures, ensuring readiness and cleanliness.
Team Leadership
- Lead by example and support staff during busy service periods.
- Help train, mentor, and guide new and existing staff in service techniques and policies.
- Allocate duties, set shift rosters, and ensure appropriate staffing levels.
- Promote teamwork and a positive working environment.
Guest Relations
- Greet and interact with guests to ensure satisfaction and gather feedback.
- Handle guest requests, special occasions, and dietary requirements efficiently.
- Coordinate with the kitchen and bar teams to ensure seamless service.
Operational Duties
- Ensure the availability of necessary equipment and supplies for service.
- Monitor stock levels and communicate replenishment needs to management.
- Conduct pre-shift briefings and relay important information or updates.
- Support execution of events, conferences, and banquets as required.
Compliance & Safety
- Ensure compliance with all food safety, hygiene, and health regulations.
- Report any incidents, hazards, or maintenance issues to the appropriate departments.
- Uphold cleanliness and organization in all food and beverage service areas.
Administrative Support
- Assist with inventory counts, stock control, and order placement.
- Complete necessary shift reports and handovers for incoming teams.
- Maintain accurate records of breakages, guest issues, and incidents.
Qualifications:
- Diploma or certificate in Hospitality or Food and Beverage Management preferred.
- Minimum 2 years of experience in a food and beverage role, with 1 year in a supervisory capacity.
- Strong leadership, problem-solving, and interpersonal skills.
- Excellent customer service orientation.
- Familiarity with POS systems and restaurant service standards.
- Ability to work flexible hours, including weekends and holidays.
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