Midrand: Collections Agent posted by Tower Group
Posted on 2025-07-26 00:00:00
| Employer | Tower Group |
|---|---|
| Category | Telecommunication |
| Location | Gauteng / Midrand |
Job Summary
Description:
Contract Renewal:
To effective collect outstanding debt and prevent Bad Debt for Vodacom Corporate, Business and Consumer collection portfolio and ensure that the accounts are paid when due
To assist and empower other Vodacom Departments on Collections calls via Real- time Helpdesk in a Blended Contact Centre environment.
To minimise bad debt
To follow up on non-payments
To negotiate payments on accounts
Make split second decisions on locking and unlockings
To collect 100% of targets
To liaise with 3rd parties to resolve account disputes involves meetings and negotiation with CEOs, FMs IT Managers
Ability to liaise with EHODS & Executives
Work under extreme and constant pressure
Ability to summarise account status in once glance and negotiate with debtor telephonically
Contact Centre and Dialler Acumen
Very strong and advance negotiation skills
Assisting and empowering customer care staff in collections related calls
Person Specification
Behaviour Technical / Professional Expertise
Extreme Importance
Delivering Results and Meeting Customer Expectations
Persuading and Influencing
Relating and Networking
Achieving Personal Work Goals and Objectives
Entrepreneurial and Creative Thinking
Analysing
Dealing with Prestige and influential customers
Empowering and working with Internal Vodacom staff
High Importance
Deciding and Initiating Action
Following Instructions and Procedures
Adapting and Responding to Change
Coping with Pressures and Setbacks
Writing and Reporting
Applying Expertise and Technology
Planning and Organizing
Adhering to Principles and Values
Presenting and Communicating Information
Moderate Importance
Learning and Researching
Working with People
Creating and Innovating
Job Knowledge:
Consumer and Corporate credit
MS Excel advanced
Eppix
C3D
Morpheus ii
iCap
Tallyman
Credit Bureau
Converged Business knowledge
Job Related Skills:
Interpersonal skills
Negotiation skills (ability to liaise with CEOs, FMs and IT Managers, EHODS & executive Heads)
Excellent communication skills
Attention to detail
Analytical and investigative mind
Job Experience & Education:
2-5 years of Credit control experience
1 Year Financial reconciliation experience
Experience in dealing with 3rd Parties to resolve account disputes
Experience in dealing with EHODS, Exec Heads & other key stakeholders
Education:
Matric – essential
Diploma in Credit Management would be an advantage
Click Go Apply to apply online!
Get Similar Job Alerts
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Midrand: Bookkeeper (JB5325) posted by Kontak Recruitment
Bookkeeper JB5325Midrand, Gauteng Compensation Range R25 - 30 000 CTC per month Category Finance Manage full bookkeeping functions up to trial balance for a...
View Job
Bookkeeper (JB5325)
Midrand: Sales Representative posted by Kontak Recruitment
Sales Representative Office Suppplies Stationary JB5326Midrand, Gauteng Compensation Offering a competitive basic salary plus commission and company...
View Job
Sales Representative
Midrand: Junior Web Developer – Midrand, JHB (Remote Position) posted by Intercon Recruitment
Junior Web Developer Midrand, JHB Remote PositionA dynamic company based in Midrand is seeking a skilled Junior Web Developer to join their team. The ideal...
View Job
Junior Web Developer – Midrand, JHB (Remote Position)
Midrand: Technical External Sales Representative posted by EZDown
Were looking for a Technical External Sales Representative to join our dynamic team and help grow our customer base across South Africa.About the RoleAs a...
View Job
Technical External Sales Representative
Midrand: Construction Manager posted by High Voltage Technology
We are looking for a skilled and experienced Construction Manager to join our team. The ideal candidate will be responsible for overseeing and managing...
View Job
Construction Manager
Midrand: Architectural Technologist posted by Business Recruitment Services
Were looking for a skilled Architectural Technologist with 510 years experience and advanced Revit proficiency. The role involves producing technical...
View Job
Architectural Technologist
Midrand: Business Development Manager (Accounting / SaaS) – JB5346 posted by Kontak Recruitment
Business Development Manager Accounting SaaS JB5346Location Midrand, GautengSalary R650 000 R750 000 CTC per annumEmployment Type PermanentA growing...
View Job
Business Development Manager (Accounting / SaaS) – JB5346
Midrand: Sales Warrior posted by SAIFLEET
As a Rent-to-Own Sales Consultant, you will be responsible for driving sales growth, building strong customer relationships, and providing exceptional...
View Job
Sales Warrior
Midrand: Carpenter Vacancy – Urgently Needed posted by Timeless Opulence
Carpenter Vacancy Job DescriptionWe are seeking a motivated and skilled Carpenter to join our team. The ideal candidate must have a passion for woodworking...
View Job
Carpenter Vacancy – Urgently Needed
Midrand: Receptionist/Creditors Assistant posted by Healthcare
We are looking for a ReceptionistCreditors Assistant to join our team. The ideal candidate should be organized, proactive, and have some experience in...
View Job
Receptionist/Creditors Assistant
Midrand: Sales Consultants posted by Digi-Maths
We are looking for energetic, enthusiastic and exceptional independent distributors who have a passion for sales and can sell HARD.Requirements MUST HAVE...
View Job
Sales Consultants
Midrand: Tactical Officer
Key Responsibilities Ensuring the safety of the principal and family members Risk assessment and planning to minimize threats Establishing and maintaining...
View Job
Tactical Officer
Midrand: Intermediate Quantity Surveyor posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelors Degree in Quantity Surveying, Engineering, or Management.Must have 3-5 years of...
View Job
Intermediate Quantity Surveyor
Midrand: Technical Manager posted by HR GROUP
Security company based in Kyalami seeks a Technical Manager ALARM AND CCTV-Minimum of 10 years Technical Managerial experience-Minimum of 15 years...
View Job
Technical Manager
Midrand: Sales Executive – LED Screen Rentals and Sales posted by Smart Chip Technology
Are you a dynamic sales professional with experience in LED screen rentals and new sales? Do you have an existing network and client base within the AV,...
View Job
Sales Executive – LED Screen Rentals and Sales
Midrand: Reporting Accountant
ð¼ Key Responsibilities Accurate monthly reporting to management and group. Statutory reporting, including tax returns and audit prep. Budgeting,...
View Job
Reporting Accountant
Midrand: GRADE 12 ENGLISH HL EDUCATOR – URGENTLY NEEDED posted by SPL GROUP
Glen Austin House Seeking an English home language Grade 12 educator to start immediately Must be SACE Accredited Police Clearance 3 Years teaching...
View Job
GRADE 12 ENGLISH HL EDUCATOR – URGENTLY NEEDED
Midrand: GRADE 12 AFRIKAANS FAL EDUCATOR – URGENTLY NEEDED posted by SPL GROUP
Glen Austin House Seeking an Afrikaans FAL Grade 12 educator to start immediately Must be SACE Accredited Police Clearance 3 Years teaching experience....
View Job
GRADE 12 AFRIKAANS FAL EDUCATOR – URGENTLY NEEDED
Midrand: Full Stack Developer
Key Responsibilities Application Development Engineering Excellence Design, implement, and maintain secure, scalable microservices using Java Spring Boot,...
View Job
Full Stack Developer
Pretoria: DevOps Engineer – Midrand/ Semi-Remote – R600 PH
Innovation is at the heart of everything we do. From intelligent vehicle software to cutting-edge production technology, were building the future of...
View Job
DevOps Engineer – Midrand/ Semi-Remote – R600 PH
Pretoria: Front End Developer – Midrand – R650 PH
Our client is in search of a Front-End Developer to help craft intuitive, high-performance user interfaces that bring our vehicles and services to...
View Job
Front End Developer – Midrand – R650 PH
Midrand: Agile Project Lead_Scrum Master MPESA
Responsibilities Practices and Values Facilitating Scrum Events Effectively plan and facilitate all Scrum ceremonies, including sprint planning, daily...
View Job
Agile Project Lead_Scrum Master MPESA
Pretoria: SENIOR DevOps Engineer – Midrand/ Semi-Remote – R650 PH
Were looking for a Senior DevOps Engineer to lead this charge, shaping the infrastructure that underpins our next generation of software. As a Senior DevOps...
View Job
SENIOR DevOps Engineer – Midrand/ Semi-Remote – R650 PH
Pretoria: Full Stack Java Developer – Midrand/ Semi-Remote – R600 PH
Currently in search for a Full Stack Java Developer to join our fast-growing team We go beyond just manufacturing - we engineer digital ecosystems that...
View Job
Full Stack Java Developer – Midrand/ Semi-Remote – R600 PH
Midrand: Trainee Hub Supervisor
Job Purpose This is a developmental role, designed to build practical experience in client services, office management, and stakeholder...
View Job
Trainee Hub Supervisor