CULTURE ETHOS

Our ideal candidate needs to fit into our company ethos of immediate response. Our systems, people and processes are focused on ensuring:

• Right now we believe in a sense of urgency
• Talk and do make sure everyone is included in the loop.
• Build Trust and Be Trustworthy trust each other, treat others with respect, admit mistakes, congratulate others
• Recover quickly – learn quickly, move on, save the day
• Absolute enthusiastic, action-based leadership
• Collaborative and energetic approach
• Details matter
• Recognition that no task is too big or too small in a company with no silos and hyper-growth as its core motivator
• Inflexible in what we do absolutely agile in how we do it!
• Collaborate and communicate for success we are ONE TEAM

PERFORMANCE CRITERIA

• In keeping with the company ethos, all customer and supplier interactions are to be performed immediately
• Uncompromising commitment to immediate communication and response to customers, suppliers and internal stakeholders.
• Our culture depends heavily on ensuring time wasting activities are eliminated – innovation and proactivity is heavily encouraged
• Ensuring that that your sales and customer relationship functions are carried out accurately, consistently, timeously and in line with accepted company standards
• Ensuring that company policy and procedures are adhered to.
• Adherence to statutory requirements with a high degree of awareness and adherence to POPIA

RESPONSIBILITIES (inter-alia)

• Develop and implement sales strategies to increase the adoption and usage of the app.
• Identify, engage, and build relationships with potential clients and businesses to promote the app.
• Build and maintaining your own sales pipeline as well as extract value from an existing pipeline
• Be able to take over a deal at any stage
• Identify and develop new revenue opportunities and streams
• Conduct product presentations and demonstrations tailored to client needs.
• Meet and exceed monthly sales targets while managing customer relationships effectively.
• Prepare accurate sales reports, forecasts, and client feedback for management review.
• Collaborate with marketing teams to optimize outreach and engagement efforts.
• Remain up to date with industry trends and RNR app features to position it effectively in the market.
• Manage and maintain existing customer accounts to ensure client satisfaction, retention, and ongoing engagement.
• Farm existing accounts by identifying additional needs and opportunities for upselling or cross-selling the app’s features.
• Understand our prospects problems and what our solution can do for them
• Be involved in the sales approach and process to achieve success
• Understand and relay the RNR value proposition to the customer and clearly demonstrate the solution
• Ability to operate a technical solution and present the customer with the product journey with ease
• Participate in the customer onboarding process
• Participate in the account relationship post onboarding to drive revenue growth
• Produce accurate and thorough daily, weekly and monthly sales call plans & reporting through the use of the RNR CRM system
• Meet weekly, monthly, quarterly, half year revenue and other sales initiatives/targets
• Travel where required to present to RNR to customers, attend events, and build long lasting relationships with key contacts in the industries and sales channels as identified
• Deliver on sales targets set.
• Maintain sound customer, supplier and staff relations
• Establish and maintain strong and long-lasting relationships with customer stakeholders and management
• Act as point of contact for all customer queries
• Assist customer with onboarding of end users and improving adoption levels of end users
• Assist customers with meeting monthly and quarterly adoption targets
• Setup customers with access to the relevant tools and platforms to manage and maintain transparency of the service
• Maintain regular status updates with allocated customers
• Conduct regular business review with customers to provide feedback on adoption according to targets
• Upsell new product and service offerings
• Work closely with the Response Centre and Operations to uphold quality services and explore new improvements
• Communicate new technical functions and features, as we as new value-added product offerings to customers
• Maintain and improve quality results by creating standards and guidelines; recommending improved procedures.
• Prepare performance reports by collecting, analyzing and summarizing data and trends
• Drive the onboarding of customer details (credit application, subscription details)
• Inform clients by explaining procedures; answering questions; providing information.
• Take full accountability for the effective handling of any issues
• Maintain professional and technical knowledge
• Prepare analytical reports as required.
• Ensure that all records are in line with company procedure and accepted practices.
• Have fun!

QUALIFICATIONS / BACKGROUND / EXPERIENCE

• Sound verbal, written and telephonic communication skills in English
• Advanced computer literacy (Microsoft Office, Word, Excel, Powerpoint)

Education:

A diploma or degree in Business Administration, Marketing, or a related field (preferred but not mandato

Experience:

• Proven sales track record, preferably in the tech or app-based solutions sector.
• Sales experience in the logistics and transport support sector is beneficial as is experience in the security/emergency, response/telematics
• Strong negotiation and communication skills with the ability to adapt to diverse client needs.
• Self-driven, goal-oriented, and able to work independently while maintaining high energy levels.
• Proficiency in CRM tools for managing sales pipelines and customer data (experience with Zoho or similar platforms is a plus).
• Tech-savvy with a good understanding of mobile apps and digital sales channels.
• Excellent interpersonal skills and the ability to build rapport quickly.
• Experience with presenting a technology product/service
• Comfortable working in a fast paced and challenging environment
• Excellent presentation skills
• Unendorsed drivers license and own car preferred
• Innovative and strategic thinker
• Ability to work under own initiative and think of new ways to drive efficiencies
• Willingness to work irregular and extended hours if required from time-to-time

Deadline orientated and analytical (Precise and accurate attention to detail)

• Ability to see tasks through to completion
• Ability to speak effectively one on one (Interpret customer needs and Listening skills)
• Sound computer literacy (Microsoft Office, Word, Excel, Mechanic Desk)
• Be punctual, flexible and available for scheduling
• Demonstrate an interest in growing the company

Additional Information:

• The successful candidate will have the opportunity to grow within the organization and contribute to a fast-paced, innovation-driven environment.
• Basic salary is competitive, with additional performance-based commission incentives.

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