Key Responsibilities:

• Assist in the implementation and daily oversight of all security operations and hotel safety procedures.

• Provide leadership to the security team, ensuring discipline, performance, and continuous training. Assist in managing security service provider’s KPI’s

• Act as the incident commander in the absence of the Director during emergency situations.

• Conduct regular risk assessments, patrols, audits, and inspections to identify hazards and ensure compliance with OHSA, PSIRA, POPIA, and fire safety regulations.

• Investigate incidents, compile reports, and follow through on corrective actions.

• Coordinate evacuation drills, fire equipment inspections, and safety briefings.

• Monitor and manage access control, surveillance systems, and contractor compliance.

• Support HOD’S in disciplinary and grievance processes involving security breaches or misconduct.

• Build positive working relationships with local authorities (SAPS, Fire, EMS) and private response companies.

• Ensure a guest-focused approach to safety and security, balancing hospitality and enforcement effectively.

• Be the hotel liaison with VVIP Guests and Groups.

Safety and Health Oversight

• Assist in the implementation, and monitoring of the hotel’s Health and Safety Management System in line with OHSA, ISO 45001, and local regulations.

• Conduct regular risk assessments, safety inspections, and HIRA processes across departments.

• Maintain accurate logs and records of incidents, near-misses, and safety concerns, ensuring prompt corrective and preventive actions (CAPA).  

• Maintain an up to date record of all staff IOD’s.  Completion of Annexure 1 forms after each incident.

• Ensure all contractor staff receive Safety Induction when arriving on site and complete relevant paperwork.

• Participate in the development and delivery of health and safety awareness campaigns, toolbox talks, and refresher training.

Security Operations and Leadership

• Support daily oversight of security protocols, including access control, surveillance systems (CCTV), and patrol scheduling.

• Supervise in-house and outsourced security personnel to ensure PSIRA-compliant conduct, proper grooming, and performance standards.

• Assist in evaluating and reporting on KPI performance of contracted security providers.

• Serve as the incident commander in the absence of the Director during emergencies, ensuring proper activation of emergency protocols.

Emergency Preparedness

• Coordinate and assist in planning fire drills, evacuation exercises, and tabletop simulations for all hotel departments.

• Monitor the servicing, inspection, and record-keeping of all fire protection systems, including extinguishers, smoke detectors, and emergency lighting.

• Support the development and review of the hotel’s Emergency Management Plan (EMP) and Business Continuity Plan (BCP).

Incident Management and Investigation

• Investigate guest, contractor, and staff incidents thoroughly; gather statements, collect evidence, and ensure accurate documentation.

• Prepare professional incident reports and support disciplinary or legal proceedings as needed.

• Maintain confidentiality and data integrity in line with POPIA standards.

Stakeholder Engagement and Training

• Liaise with local emergency services (SAPS, Fire & Rescue, EMS), private security firms, and neighboring establishments to strengthen response networks.

• Assist in the induction and ongoing safety training of all staff and contractors, including First Aid, Fire Awareness, and Workplace Safety.

• Support departmental managers in embedding a safety-first culture across all hotel operations.

Guest-Focused Security Approach

• Ensure a discreet, respectful, and hospitality-aligned security presence throughout guest-facing areas.

• Act as liaison for VVIP guests, celebrity delegations, and special events, ensuring personalized risk mitigation and privacy protocols.

• PSIRA registered and security leadership qualifications.

• PSIRA Grade B certification (minimum); Grade A preferred.

• Formal qualification in Occupational Health and Safety (SAMTRAC, NEBOSH, or equivalent).

• Certification in First Aid Level 3, Fire Fighting, and Evacuation Coordination (advantageous).

• Excellent knowledge of South African security laws, regulations, and compliance standards

• Strong leadership, communication, and conflict resolution skills

• Able to work shifts, weekends, and be on-call as needed

• Working knowledge of risk assessment, fire prevention systems, access control technologies, and emergency management procedures.

• Familiarity with POPIA and contractor safety protocols.

• Strong interpersonal and communication skills, with the ability to work under pressure in a guest-centric environment.