South Africa: Senior Customer Success Manager posted by Elite Search
Posted on 2025-08-15 00:00:00
| Employer | Elite Search |
|---|---|
| Category | Automotive Technician |
| Location | South Africa / South Africa |
Job Summary
Work remotely from Johannesburg, collaborate with global teams, and make a direct impact on client success in a high-growth, innovative and collaborative environment.
We’re seeking a passionate, experienced Customer Success Manager to support enterprise clients worldwide. You’ll drive adoption, retention, and expansion of Microsoft Teams-based UCaaS, CPaaS, and Contact Center solutions.
Role Highlights:
- Part of Customer Success strategy
- Own the customer lifecycle – onboarding, engagement, health tracking, and success planning.
- Act as trusted advisor to key enterprise accounts, ensuring maximum value and satisfaction.
- Identify and drive upsell/cross-sell opportunities in partnership with Sales.
- Use data-driven insights to improve customer outcomes and reduce churn.
- Collaborate closely with Sales, Support, Product, and Marketing to deliver a world-class experience.
What We’re Looking For:
- 5+ years in a Customer Success / Account Management or Customer Relations role with proven success within SaaS, UCaaS, Cloud Comms, CCaaS or Voice solutions essential.
- Proven track record in enterprise account management, retention, and growth.
- Strong knowledge of Microsoft Teams/UCaaS and Customer Success tools.
- Excellent leadership, communication, and strategic thinking skills.
- Relevant qualification/s
Click Go Apply to apply online!
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