• Minimum of NQF 6 qualification in Sales & Marketing or Business Management.
• Certificate in Project Management will be advantageous.
• Sound understanding of the Learning and development landscape.
• Minimum of 3 years’ experience in key account management.
• Experience of successful liaisons with both customers and internal stakeholders.
• Sound experience in managing projects.
• Experience in working with relevant client information systems including MS Office (Excel/ Word etc.)
• Valid code 8 driver’s license and own transport.
• Demonstrated innovation and improved operational effectiveness.
• Track record in active Sales – sound experience is essential.
• Proven customer service track-record.

COMPETENCIES & SKILLS

• Excellent organizational and effective communication skills.
• Highly computer literate with specific reference to MS Excel, Word and PowerPoint computer skills.
• Be customer service orientated with a passion for service excellence.
• Proven assertiveness and problem-solving skills.
• Highly self-motivated and able to work extended hours as necessary.
• Excellent people’s skills with greater than average listening skills.
• Sound understanding and interest Education, of learning and development landscape.
• Excellent stakeholder relationship management and interpersonal skill.

DUTIES & RESPONSIBILITIES
The duties of the Key Accounts Manager include:

• Secure, develop and maintain client relationships with key stakeholders on assigned accounts.
• Actively consult with a high degree of expertise and knowledge, raising the level and quality of contact.
• Stay visible within the assigned accounts by ongoing scheduled visits and /or meetings.
• Represent the client’s interests within the company to ensure that service adjustments are made where necessary.
• Manage adherence to deadlines on Client Submission.
• Facilitate signing of all relevant agreements by the client.
• Learner stipend payroll submission – To be submitted before payroll cut-off of the client.
• Outstanding client invoices – Within 24 hours of receiving from Finance.
• Learner stipend queries – Within 24 hours of receiving from the Campus.
• Ensure that a close relationship is built with an understanding of the client’s business environment – achieved via existing experience, industry exposure and research.
• Ensure key decision makers and stakeholders are kept abreast of the services on offer from Signa Academy and the continuous changes in legislation.
• Engage with client and internal stakeholders’ termination / replacement.
• Solve conflict and manage client expectations.

Individual Client Reporting on Portfolio

• Provide learner reports and analysis as required by the client as per agreed deadline and timeframes.
• Ensure reports and internal insights are provided for clients and business decisions.

Build and maintain stakeholder relationships

• Liaise with a complex network of stakeholders to ensure business growth and business unit sustainability.
• Build strategic inter-departmental relationships to help achieve business goals.
• Promote effective peer, and stakeholder relationships.
• Manage and ensure effective communication with all stakeholders and sustain client relationships.
• Collaborate with internal stakeholders to ensure registration with the relevant bodies.

Reporting and Co-ordination

• Submission of relevant reports as agreed with Management.

Business Growth

• Focus on growing and developing existing clients, together with generating new business.
• Act as the key interface between the customer and all relevant divisions.
• Develop and achieve sales through direct sales channels.
• Be actively involved in season planning with focus on increased sales.
• Monitor and report on sales activities.
• Analyse sales pipeline and lead data to ensure delivery of meaningful reports.
• Correct allocation of learners based on clear understanding of finance and budgeting at campus level.

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