Lephalale: Operations Manager posted by Bright Placements (PTY) Ltd
Posted on 2025-08-29 00:00:00
| Employer | Bright Placements (PTY) Ltd |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | Limpopo / Lephalale |
Job Summary
Key Responsibilities
Operational Leadership
- Oversee day-to-day lodge operations in partnership with the General Manager.
- Ensure smooth coordination between Front of House, Housekeeping, Food & Beverage, and Maintenance teams.
- Maintain operational efficiency while preserving the lodge’s luxury standards.
Guest Experience
- Drive a guest-first culture, ensuring every interaction is personal, memorable, and of the highest quality.
- Resolve guest concerns promptly and professionally.
- Monitor and enhance service delivery across all departments.
Team Management & Training
- Lead, motivate, and develop a high-performing team.
- Create staff rosters, manage performance, and provide training to maintain excellence.
- Foster a positive and professional working environment.
Financial & Resource Management
- Assist in budget preparation, cost control, and stock management.
- Ensure resources are optimally allocated without compromising quality.
Standards & Compliance
- Implement and enforce brand standards and SOPs.
- Monitor health, safety, and hygiene compliance across the lodge.
Continuous Improvement
- Identify opportunities to enhance operational efficiency.
- Implement innovative ideas to elevate the guest experience.
Minimum Experience & Requirements
- Matric; Hospitality Diploma/Degree advantageous.
- Minimum 5 years’ management experience in a luxury lodge or 5-star hospitality environment.
- Proven ability to lead diverse teams in a high-end, remote setting.
- Excellent leadership, organisational, and interpersonal skills.
- Strong financial acumen and operational knowledge.
- Valid RSA ID and Driver’s Licence required.
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