Responsibilities

Operational management

• Assist Contract Managers with new site start-ups
• Assist the Operations Manager with the financial budgets of all sites (for Contract Managers reporting to him / her)
• Assist the Operations Manager with procurement, maintenance and utilization of all equipment needed for each site, as per the procurement procedure
• Ensure that the service level agreement of each client is implemented and maintained
• Continuous development of strategic planning to improve efficiency and profitability
• Responsible for the financial implications with the procurement of stock, consumables and material as ordered by Contract Managers
• Oversee, with the Contract Managers, all sites level of cleanliness, productivity and operational activity

Monthly and weekly reports

• KPI reports for all Contract Managers need to be checked and approved monthly
• Site inspection reports must be checked to ensure that all Contract Managers complete the required number of inspections per site
• Ad-hoc billing must be confirmed monthly, to ensure we bill all clients timeously
• Ensure that the manifest is used to book all collections

Transportation

• Resolve daily issues in conjunction with the Regional Transport Manager and escalate issues to the Operations Manager if needed
• Communicate with service providers and escalate any issues to the Operations Manager if needed

Client relations

• Strategically manage client relationships to ensure customer satisfaction, by addressing problems immediately as they arise
• Attend to proposals from clients and improvement of service levels (via site visits / regular phone calls to clients / emails)
• Visit sites once or twice per week to manage and improve the progress, productivity, efficiency and profitability of each site
• Meet with clients monthly to address previous and new issues, providing feedback on improvement and reporting aspects of interest (meeting minutes required)
• Written communication / feedback regarding client relationships to be provided to the Operations Manager

Personnel management

• Complete induction and training of all staff as per company policy and procedure
• Training of newly appointed Contract Managers
• Responsible for appointment of staff, to comply with the SLA of each site as per company policy and procedures
• Resignations: adhere to the company rules and regulations
• Manage appointments / working permits / asylum document of foreigners according to company policy and procedures
• Manage absenteeism daily by informing the Operations Manager and appoint or place relief staff where needed
• Train and develop staff to ensure maximum productivity and profit
• Address grievances of staff as per the grievance policy of the company
• Disciplinary actions: executed as per the company disciplinary policies and procedures
• Produce a weekly report of working hours, absenteeism and leave, as preparation for payroll and to ensure that all numbers are accurate
• Conduct monthly meetings with all Contract Managers that you are responsible for
• Ensure all Contract Managers conduct their site inspections weekly
• Follow up with Contract Managers to ensure that all data related issues have been addressed
• Conduct KPI checks with all Contract Managers

Administration responsibilities

• Daily reports on absenteeism / problems / relieve staff / IOD’s / damages / non-collections / complaints
• Weekly reports on site visits / staff leave / IOD’s / operational feedback
• Monthly reports on:
  • Site inspections
  • KPI report to check profitability (before the 10th of every month)
  • Appointments and resignations report (before the 27th of every month)
  • Commercial asset register (update before the 1st of every month)
  • Month-end payroll report (needs to be completed as per the monthly deadline)
  • Industrial relations (IR) reports with disciplinary actions taken or to be taken
• Provide the correct information to the data department, for the latter to set up new accounts on the reporting platform and verify all company information
• Scan and upload all client and employee documentation on Insync

SHEQ responsibilities

• Ensure that staff have the correct PPE as per the company policy and site requirements
• Ensure that staff is trained regarding SHEQ regulations, policies and procedures per site
• Ensure that each site’s SHEQ file is updated and correct
• Ensure that all staff have been trained on sites where dangerous equipment / goods and products are used
• Manage incidents and accidents as per company policy and procedures
• Responsible for ensuring that all sites comply with the SHEQ policies of the company and the client
• Responsible for upholding the SHEQ initiatives as set out in the company SHEQ policy

Requirements

• Minimum grade 12 / matric, tertiary qualification is an advantage
• Experience in the waste management or recycling industry
• Valid driver’s license
• Mid-level management skills
• 7 years working experience
• Computer literate

Employment will be implemented in accordance with the Employment Equity Act.
Only Applicants considered for the role will be contacted.

Closing date: 23rd September 2024
Should you wish to apply, please follow the online application process.