Hoedspruit: Hospitality Manager posted by Kendrick Recruitment
Posted on 2025-09-18 00:00:00
| Employer | Kendrick Recruitment |
|---|---|
| Category | Other IT/Computer |
| Location | Limpopo / Hoedspruit |
Job Summary
Hospitality Manager Luxury Safari Lodge | Hoedspruit
Salary: R14,000 R16,000 (Negotiable DOE) | Live-In
A luxury safari lodge in Hoedspruit is seeking an experienced and dynamic Hospitality Manager to oversee the Guest Delight Division. The successful candidate will ensure that all guests receive a world-class, tailor-made experience while managing the team, beverage operations, and administrative functions.
Qualifications and Experience Required:
-
Diploma in Hospitality or Lodge Management.
-
Minimum 35 years Hospitality Management experience in a 5-star boutique operation or Big 5 reserve in a similar lodge environment.
-
Strong knowledge of beverages and beverage control.
-
Proven administrative skills.
-
Experience in purchasing, stock control systems, and stocktakes.
-
Hospitality and service training experience.
-
Code 8 drivers licence.
-
Must have own transport.
Key Responsibilities:
Guest Experience Management:
-
Ensure all guests have a tailor-made, world-class experience through personal interaction.
-
Oversee dining operations including early morning tea, breakfast, lunch, high tea, dinner, bush dinners, and special drink stops.
-
Build and maintain relationships with new and repeat guests.
-
Promote a culture of guest care and interaction within the team.
-
Innovate and enhance the guest experience to ensure it remains fresh and modern.
Beverage Control:
-
Manage the Beverage Stock Control Division within the Guest Delight Service Department.
-
Implement and maintain daily stock management and control systems.
-
Ensure adequate stock levels and oversee stock administration, stocktakes, and reconciliation.
-
Manage purchasing, receiving, and storage of beverage stock.
-
Maintain storeroom, cellar, and fridge control.
-
Meet or exceed beverage sales targets.
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Assist management with administrative duties related to beverage operations.
Team Management:
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Ensure the right people are in the right positions and are guest-focused.
-
Promote a culture of going the extra mile and continuous learning.
-
Recognise excellent guest feedback and address negative feedback constructively.
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Conduct regular training workshops and manage team performance.
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Oversee leave cycles and annual leave of the team.
Additional Responsibilities:
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Work closely with the Guest Delight Food Division to ensure service exceeds guest expectations.
-
Assist at Front of House during guest arrivals, departures, or lodge site inspections.
-
Build and maintain relationships with the community, owners, suppliers, and affiliated lodges.
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