Position summary:

The QA/QC is to be accountable for maintenance work in a particular portfolio that is executed by service providers.

The scope of the role is to ensure that scoping is performed per job, an accurate budget quotation is provided, a plan is done if sufficiently large scope and to ensure that work is delivered on time/ in SLA, correctly to scope and quality and according to cost estimate.

The QA/QC needs to hold the delivery partners accountable. To ensure operational, technical activities and cost is effectively managed.

The QA/QC is required to apply diverse knowledge and experience that service responsibilities are managed effectively and efficiently on behalf of Business units. A key focus is also to ensure that work is executed safely.

Minimum Qualifications and Experience:

• Relevant National Diploma (N6)
• Matric with Mathematics and Science
• Minimum 2 years’ experience in grass cutting, landscaping, domestic cleaning and supply of consumables.
• Minimum 2 years’ experience in management of service providers and contracts/ SLAs.
• Knowledge of OSH Act, Mine Health and Safety Act.
• Ability to work after hours or on standby as required.
• Driver’s license is essential.

Key Performance Indicators:

1. Accountable for delivery in a portfolio

• Understand demand and delivery expectations.
• Track service provider work delivery and ensure scope is understood and delivered accordingly.
• Validate all job cards for correctness of delivery before signing off.
• For maintenance projects, actively be part of the development of the scope of work and the estimation and sign-off, ensure plans are provided, monitor work delivery to schedule, budget and quality and ensure safe delivery.
• Challenge service providers on schedule, budget, scope, quality or safety standards to ensure that entity does not receive inferior work, expensive work, late work or work performed unsafely.
• Track usage of materials to ensure appropriate and billed correctly.

2. Manage Service Providers (SP) performance and implement corrective actions

• Attend of weekly service performance meeting in line with scope of work.
• Ensure completion of structured site inspections and audits.
• Report SP non-conformance and take corrective action.

3. Safety and environmental responsibilities

• Perform and report on monthly SHE file audits with service provider.
• Implement a weekly safety time out communication session with all stakeholders.
• Report all Incidents, perform a structured investigation and implement corrective action.

4. Administrative tasks around maintenance and project activities

• Hold weekly plan, do, review meetings with service providers to ensure that service requests are completed within timeframes and according to expectations.
• Check all service provider costs and ensure it is aligned to the contractual agreement.
• Ensure final job cards and invoiced are processed within a week of work completion.
• Participate in quarterly meeting with vendors and Supply Chain to review contract scope and assess if still suitable.
• Maintain a maintenance plan for buildings/terrain in scope of work.

5. Facilitate relationship management between stakeholders and co-deliverers

• Assist with negotiation and communication of service level agreements to customers by providing data on past delivery.
• Liaise with customers/end users regarding work progress and potential issues and present options for the way forward.

6. Assist with functions budget inputs and cost-saving initiatives

• Review committed cost report and action outstanding payments.
• Report on and reduce out of contract transactions to ensure alignment with one Sasol way Ensure follow through and communication with all stakeholders regarding progress.
• Engagement with co-deliverers (financial, procurement etc.) to ensure effective and efficient delivery process.

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