Key Responsibilities1. IT Diagnostics

• Accurately diagnose hardware, software, and network issues.
• Investigate and resolve problems using technical manuals and user feedback.
• Stay updated with the latest tech trends through trade publications and seminars.

2. Technical Assistance

• Provide hands-on support and guidance to users.
• Assist with software installations and troubleshooting.
• Set up and configure equipment for employee use.

3. Data & Documentation Management

• Maintain detailed records of IT transactions and support activities.
• Document standard operating procedures for equipment maintenance and repairs.

4. End-User Training

• Develop training materials and conduct sessions on hardware/software usage.
• Empower users with knowledge to navigate systems confidently.

5. Device & System Management

Software:

• Test and monitor performance.

Hardware:

• Oversee installations and conduct performance checks.

Operating Systems:

• Execute commands and verify system functionality.

6. Governance

• Adhere to governance protocols in support processes.
• Participate in governance committees and contribute to informed decision-making.

Minimum Requirements

• Diploma in IT or related field
• Certifications: A+, N+, MCSE (or equivalent)
• Minimum 3 years of relevant experience
• 23 years in end-user support