Purpose of this position The Operations Manager is responsible for the smooth operations of the facility as well as the managements of staff, satisfaction for the members and delivery of high standard fitness offering. Requirements for KPAs 1. Operations Manage the day to day facility operations including: Brand Club look and feel Facility upkeep Brand standards compliance Equipment Accurate completion of preventative maintenance schedule Health and Safety Ensure the compliant completion of all Health and Safety related matters within the facility. 2. Service Member Resolution Manage and resolve all member queries relating to the Operations department Member interaction Engage with members in a friendly and professional manner as per company standards 3. People Employee Development Demonstrate commitment to the continuous personal and professional development of yourself, the team and your colleagues Staff Retention Manage staff performance and morale to build a lasting and effective team 4. Financial Net Member Movement (NMM) Manage the quality of service received by members through the speedy and effective resolution of queries to minimise cancellations whilst assisting sales with new memberships in order to maintain a positive net member Movement. Controllable Cost Manage and monitor all consumable stock control within the facility Experience & Competencies: General Management experience – sales and operatinal Able to manage a multi-disciplined team Passion for standards and cleanliness Experience in fitness/related industry advantage Able to work at peak times (including evenings and weekends) essential.