Duties:
 
Ensure that all guests have a tailor-made guest experience that is a world class by understanding their personal needs through interaction.
 
Take full responsibility for the running of the Guest Delight Division including the following:
 
Warm Welcome to all Guests.
Ensure the smooth and efficient running of the dining room and boma during service times
Understanding personal guests’ needs through interaction.
Building relationships with new and repeat guests.
Promote and instil an ethic of guests care and guests Interaction within the Guest Delight Service Team
Build upon the existing guests experience to create new ideas and to ensure the product remains fresh and modern
 
Beverage Control:
 
Full responsibility for the running of the beverage stock control division by assisting the Food & Beverage Manager in the following:
 
Implementing and maintaining a daily stock management & control system.
Ensure adequate stock levels.
Daily administrative functions, stock takes and reconciliation of sales vs charges vs stock use.
Purchasing for beverage stock.
Receiving of beverage ordered and checking of expiring dates.
Stock issues to bars and departments.
Storeroom / cellar and fridge control.
Weekly administration, invoices and GRV’s.
Ensure that the bars and cellar is well stocked.
Knowledge of stock items.
Monthly stocktakes and submitting of the information within deadlines.
Meet or exceed sales targets.
Assisting management with administrative duties.
 
Management of the Guest Delight Service Team:
 
Inspire, stimulate and lead the team.
Develop your teams and individuals.
Ensure the right people are in the right positions.
Ensure your team is guest focused.
Promote and instil a passion for going the extra mile
Develop a learning culture within the team
Recognise great guest feedback and deal with negative guest feedback constructively.
All staff to be trained in their areas of responsibility and to attend regular training workshops.
Manage Performance.
Manage the team’s leave cycle and annual leave.
 
Other:
 
Work closely with the guest delight food division to ensure that great service is offered that exceeds guests’ expectations.
Assisting at Front of House during guest’s arrivals or departures or lodge site inspections