Our client in the Tourism industry is currently looking for a Lodge Manager, in Durban, Kwa Zulu Natal.

Responsibilities:

• Prepare welcome and departure notes for guests.
• Check guests in during the day and manage dietaries, children, or any other special requests.
• Implement and follow the BOPs.
• Host guests during the day – meet them back from the drive and assist with any requests they have.
• Ensure that all products that encounter the guest are consistently of the correct standard.
• Check set-ups for breakfast, lunch, and dinner.
• Make sure the main area is always tidy and styled to the BOPs.
• Host guests at mealtimes and check the smooth running of service from the kitchen and waiters.
• Check guests out and do daily room checks.
• Work closely with waiters and HODs to maintain a high service standard.
• Assist in any other departments as and when required.
• Provide superior service and quality to guests.
• Manage bar orders.
• Manage staff, staff time books, performance, and other HC-related.

Requirements:

• Minimum 3 years relevant camp management experience.
• Experience in the service industry, especially in dealing with guests and staff.
• This is a permanent live-in position, based at Rock Lodge.
• Communication skills – with guests and fellow staff members.
• The standard of your work must exceed the standard of the lodge.
• Must adhere to World Class Hospitality and Service Standards.

Remuneration:

• Up to R20 500 per month.