• National Senior Certificate
• While a tertiary qualification is not required, it would be advantageous. 

Minimum applicable experience (years):

• 4-5 years

Required nature of experience:

• General administration and support
• Database management and maintenance
• Customer/representative support and query resolution
• Reporting and data analysis

Skills and Knowledge (essential):

• Intermediate computer proficiency (MS Office, especially Excel)
• Strong communication skills (written and verbal)
• Organisational and time management skills
• Attention to detail and accuracy

Other:

• Professional, diligent, and reliable
• Ability to multitask and meet deadlines 

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Administrative Tasks

• Update, manage, and maintain company databases (e.g., pharmacy/product information, automated invoicing).

System Management/Support

• Respond to customer/representative queries within 48 hours via phone and/or email.
• Assist customers with feature usage and provide guidance as needed.
• Analyse and report on system challenges through scenario testing or user impersonation.
• Report technical issues to service providers and/or management.
• Share feature requests and workarounds with the team.
• Follow up with customers/representatives to ensure issues are resolved.
• Manage, create, and support system users/customers (e.g., automated invoicing)

Reporting
Prepare intermediate-level reports, including:

• Deals factoring (SEP, MAPL & Total Deals)
• TLC, MAPL & IPL data fees
• Forecast sheets
• SEP & ad hoc deal calculations
• Pharma fees calculations