Our client in the Telecommunications industry is looking for an AV Field Service Technician is responsible to attend to all calls logged by clients, by providing remote/telephonic support. The AV Field Service Technician must also conduct site visits and resolve any issues that arise as part of the client’s Service Level Agreement.

Key responsibilities
• Responding to calls logged by clients
• Providing remote/telephonic support
• Scheduling site visits within a client’s Service Level Agreement Mean-Time-To-Respond time
• Resolving an issue within a client’s Service Level Agreement Mean-Time-To-Repair time
• Understanding each client’s Service Level Agreement contract and adhering to the required service
• Scheduling and completing preventative maintenance. This includes compiling full maintenance reports after work is completed
• Advanced fault-finding
• Comprehensive knowledge of wiring, cable termination and best practice standards
• Video Conferencing and Audio-Visual Equipment Configuration
• Preparing properly before attending to a site
• Liaising with suppliers and senior staff to resolve issues
• Doing installations when no Field Service work is required
• Being available to work overtime when required
• Being available to travel for work when required
• Being on stand-by when required
• Completing training when not attending to a client

Requirements
• Senior Certificate Essential
• A minimum of 2-4 years audio visual experience
• Strong knowledge of Audio-Visual systems
• AMX, Crestron and Clear One qualification a strong advantage
• Must have valid Driver’s license

Send your CV and latest pay slip to *****@*****.co.za

ATripleA Recruitment and Temps

www.********.co.za

#ATripleA #recruitment #vacancy #av #field #service #technician