• Manage all front-of-house operations, ensuring service standards are consistently met or exceeded.
• Lead, motivate, and train staff to foster a professional and collaborative environment.
• Monitor and maintain inventory, ordering supplies as needed while controlling costs.
• Develop and implement operational policies and procedures to maximize efficiency.
• Handle guest feedback, complaints, and enquiries promptly and professionally.
• Oversee reservations, seating arrangements, and workflow to optimize guest satisfaction.
• Collaborate with the kitchen team to ensure seamless service and high-quality food presentation.
• Maintain compliance with health, safety, and licensing regulations.
• Prepare reports on sales, labour, and operational performance for senior management.

Qualifications & Experience:

• Proven experience as a Restaurant Manager or in a similar role within the hospitality industry.
• Strong leadership, organizational, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Knowledge of budgeting, cost control, and inventory management.
• Ability to work under pressure in a fast-paced environment.
• Computer literate, with experience in POS systems and MS Office.
• Relevant hospitality qualification or diploma is advantageous.
• MUST have a valid drivers license and OWN reliable transport