South Africa: Country Manager – Zambia

KEY RESPONSIBILITIES: Leadership & Strategy: Setting and executing the strategic direction for the brand in Zambia while aligning to Africa Growth Sales and Operating Profit goals. Operational Excellence: Ensuring efficient day-to-day restaurant operations that exceed customer and brand expectations. Supply Chain & Development: Driving supply chain execution, store development, and expansion projects to deliver sustainable growth. People & Culture: Leading with a people-first approachbuilding local talent, mentoring, and ensuring a positive and compliant work environment. Financial Management: Overseeing budgets, financial discipline, and profitability across all operations. Marketing & Consumer Engagement: Collaborating with marketing teams to drive brand growth, product innovation, and customer engagement. Risk & Governance: Embedding strong governance, risk management, and compliance across operations. MINIMUM REQUIREMENTS: 10 years senior leadership experience in operations/sales (retail, QSR or service industries highly regarded) Strong commercial, financial & strategic acumen Proven success in people development and multi-site leadership Bachelors degree (essential); MBA preferred Must be a Zambian National with relevant NRC card. Valid, unendorsed Zambian driver’s license Clear criminal history SKILLS AND COMPETENCIES: Strong strategic, operational, and financial acumen. Excellent leadership, coaching, and mentoring skills. Ability to manage complex stakeholder relationships internally and externally. Innovative thinker with a track record of delivering business growth and continuous improvement. HOW TO APPLY