Western Cape: Customer Success Agent posted by Collab SA

• Grade 12 Qualification

• 3+ years of customer service experience, preferably in eCommerce or product-based environments
• Solid CRM knowledge – ideally Freshdesk or Brightpearl, but any strong CRM experience is valued
• A cool head, great written and spoken English
• Confidence to own a customer issue from start to finish
  Friendly, can-do attitude with ability to multi-task
• Customer-centric
• Attention to detail, including ability to calculate pricing, which incl discounts & Vat
• Willingness to work UK hours from Cape Town

 
What you’ll do:

• Attending to calls, emails and webchats to answer queries
  Order issues:  parcel redirection; missing items; returns
• Stock availability and product questions/explanations
• A focus on “right first time” service – it’s how the business stands out
• Liaise with the UK team and learn system to help improve process as you grow within the role

You will be a key voice to the brand and your work will directly impact the company
 
What’s in it for you?

• Stability + growth – Join a Cape Town office with big plans for growth, and be part of the foundational team.
• Strong culture – You’ll be working with people who take pride in showing up, helping others, and doing things properly.
• Clear purpose – No chasing KPIs for the sake of it. Just great support, done right.
• Rewarding work – Your performance and the company’s success contribute to a discretionary bonus.
• Healthy you – The team is working on introducing a private medical aid benefit for added peace of mind.

 
Ready to join a company that doesn’t just sell products, but stands out through exceptional service and employee satisfaction?