Johannesburg: IT Service Desk Technician

Qualifications and Experience Required: Matric plus IT Diploma or equivalent qualification CompTIA A, N, or equivalent certifications 5 years of proven IT experience in a technical support, IT helpdesk, or service desk role. Knowledge & Skills Strong understanding of IT hardware, software, and networking basics. Proficiency in installing, configuring, and maintaining operating systems (Windows, Linux, or macOS). Knowledge of IT asset management processes and tools. Ability to work independently and collaboratively in a team environment. Strong troubleshooting and problem-solving skills. Excellent attention to detail and accuracy in completing tasks. User Support & IT Assistance Provide first-line technical support to end-users for hardware, software, and network-related issues. Assist users with IT requirements, troubleshooting, and resolution of common IT problems. Device Setup & Deployment Install and configure operating systems (O/S), applications, and system updates on laptops and desktops. Deploy and issue laptops and other devices to users in line with company requirements. Prepare and maintain laptops and desktops for loan or donation purposes. IT Asset & Inventory Management Support the Asset Verification Project by ensuring all IT equipment is recorded, verified, and tracked. Maintain accurate records of IT assets and manage the lifecycle of hardware devices. Ensure proper tagging, tracking, and disposal of IT assets in compliance with company policies. Meeting & Collaboration Support Set up and provide support for video conferencing (VC) and virtual meetings. Troubleshoot technical issues related to meeting room equipment. Repairs & Maintenance Diagnose and repair laptops, desktops, and related hardware. Ensure all devices are in proper working condition before deployment or donation.