Cape Town: Intermediate to Senior Travel Consultant posted by abc worldwide

Position: Travel Consultant Sales Specialist (German/ Spanish/ Portuguese)
Location: Anywhere in South Africa (Hybrid in Pretoria/Joburg, otherwise remote)
Salary: Negotiable depending on experience level and language proficiency

Overview:

We are seeking two experienced German, Spanish native tongue. Portuguese (MICE & Project focus), Spanish, German-speaking Sales Specialists with a strong background in travel consulting specifically with quoting and selling travel to the European / US markets. The ideal candidates will have in-depth product knowledge of Southern and East Africa, strong sales skills, and the ability to manage end-to-end tour planning while maintaining high service standards.

Key Responsibilities:

• Quoting & Booking Management:
  • Operate company quoting systems and travel-related programs.
  • Create various quotations for agents and ensure rates are loaded in the system.
  • Negotiate rates with suppliers where possible and utilize preferred suppliers.
  • Manage provisional bookings and ensure all aspects of tours run within budget.
• Tour Operations & Client Experience:
  • Produce guide manuals and oversee smooth tour operations.
  • Ensure tour details align with agent and client information.
  • Handle complaints by gathering feedback from suppliers and guides.
  • Double-check guides booked for tours and ensure smooth execution.
• Financial & Administrative Duties:
  • Generate invoices for agents and track tour payments.
  • Assist with accounts-related admin to facilitate financial processing.
  • Proofread marketing materials provided by agents for tour promotions.
• Market Research & Supplier Relations:
  • Visit preferred suppliers to gain firsthand product knowledge.
  • Identify and recommend new venues and activities to improve offerings.
• Sales & Performance Management:
  • Track sales updates on groups, finalize bookings, and ensure all required tour details are in place.
  • Ensure given targets are met and report on performance.
• Teamwork & Training:
  • Assist in mentoring and training junior consultants.
  • Collaborate effectively within the team to ensure operational efficiency.
• Emergency & Crisis Management:

• Provide support for emergency phone duty when required (rostered system).
• Handle urgent queries and ensure clients receive immediate assistance when necessary.

Requirements:

• Strong geographical knowledge of Southern and East Africa (luxury market).
• Ability to multitask and handle high-volume workloads under pressure.
• Effective communication skills (internal and external).
• Highly organized and deadline-driven with strong time management skills.
• Ability to work independently in a remote/hybrid environment.
• Experience in the travel industry, with strong sales and client management skills.

This is an exciting opportunity for experienced travel specialists looking to work in a dynamic, fast-paced environment while contributing to high-quality travel experiences.