Job Description
Lodge Concierge
Ultra Luxury 5* Game Lodge Western Cape
Position Overview
We are seeking a professional and resourceful Concierge to provide exceptional guest service, ensuring each visitor enjoys a seamless and memorable experience. The ideal candidate will be knowledgeable about local attractions, restaurants, and services, while demonstrating excellent communication and organizational skills.
Key Responsibilities
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Warmly welcome guests, handle inquiries, and provide accurate information on facilities, services, and local attractions.
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Assist guests with reservations for restaurants, events, tours, and transport.
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Arrange special requests such as spa bookings, tickets, flowers, or personal errands.
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Provide tailored recommendations to enhance the guest experience.
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Handle guest complaints and resolve issues promptly and professionally.
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Maintain an up-to-date knowledge of hotel facilities, promotions, and loyalty programs.
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Build strong relationships with local service providers, vendors, and partners.
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Ensure all guest requests are logged, tracked, and followed up until completion.
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Assist with administrative tasks, including reports, billing, and record-keeping.
Qualifications & Skills
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Previous experience as a Concierge, Front Office Agent, or in a guest-facing role within hospitality.
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Strong knowledge of local culture, restaurants, nightlife, events, and travel options.
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Excellent communication, interpersonal, and problem-solving skills.
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High level of professionalism, discretion, and service-oriented attitude.
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Ability to multitask, prioritize, and work under pressure.
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Proficiency in MS Office; additional languages are an advantage.
Personal Attributes
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Friendly, approachable, and confident demeanor.
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Highly organized with attention to detail.
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Passionate about hospitality and creating extraordinary guest experiences.
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Flexible schedule, including evenings, weekends, and holidays.
Salary R 15 000 – R 20 000 including accommodation and company benefits.
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