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Bryanston: Reservations Consultant / Agent posted by Kendrick Recruitment

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Job Description

Reservations Consultant / Agent Luxury Property Group | Bryanston
Salary: R20,000 Negotiable DOE | Live-Out Position

Kendrick Recruitment is seeking an experienced Reservations Consultant / Agent to join a prestigious luxury property group based in Bryanston. This role requires a detail-oriented, professional individual with strong communication and organisational skills, as well as extensive experience in multi-property reservations.

Key Responsibilities

  • Respond promptly and professionally to reservation enquiries via telephone, WhatsApp, email, online platforms, and central reservation systems.

  • Process bookings for accommodation, transfers, conferencing, functions, and activities across multiple properties.

  • Manage cancellations, modifications, and refunds in line with company policies and guest expectations.

  • Maintain accurate and up-to-date reservation records, including arrival lists and alphabetical listings.

  • Prepare confirmation letters and assist with preregistration activities as required.

  • Monitor room availability and track future occupancy to support revenue and forecasting.

  • Apply correct room rates and package benefits based on selling tactics and availability.

  • Communicate reservation details clearly to front office and operational teams.

  • Ensure compliance with credit policies and deposit requirements.

  • Promote goodwill by being courteous, friendly, and helpful to guests, colleagues, and partners.

  • Maintain a clean and organised work area, ensuring all correspondence and files are current.

  • Undertake any reasonable requests made by management in support of broader operational goals.

Minimum Experience & Requirements

  • Minimum of 5 years experience in a tourism/travel call centre or reservations department for multiple properties.

  • Excellent command of English, both written and spoken.

  • Strong interpersonal, organisational, and time management skills.

  • Valid RSA ID.

  • Dynamic, self-motivated, problem solver, and team player.

  • Presentable and professional appearance.

  • Matric (minimum); a relevant tertiary qualification is advantageous.

  • Proficient in Microsoft Office, with intermediate to advanced skills in Excel.

  • Familiarity with hospitality systems such as eRES / Nebula, Opera Cloud, and Apex.

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