Hoedspruit: Hospitality Manager posted by Kendrick Recruitment

Hospitality Manager Luxury Safari Lodge | Hoedspruit
Salary: R14,000 R16,000 (Negotiable DOE) | Live-In

A luxury safari lodge in Hoedspruit is seeking an experienced and dynamic Hospitality Manager to oversee the Guest Delight Division. The successful candidate will ensure that all guests receive a world-class, tailor-made experience while managing the team, beverage operations, and administrative functions.

Qualifications and Experience Required:

• Diploma in Hospitality or Lodge Management.

• Minimum 35 years Hospitality Management experience in a 5-star boutique operation or Big 5 reserve in a similar lodge environment.

• Strong knowledge of beverages and beverage control.

• Proven administrative skills.

• Experience in purchasing, stock control systems, and stocktakes.

• Hospitality and service training experience.

• Code 8 drivers licence.

• Must have own transport.

Key Responsibilities:

Guest Experience Management:

• Ensure all guests have a tailor-made, world-class experience through personal interaction.

• Oversee dining operations including early morning tea, breakfast, lunch, high tea, dinner, bush dinners, and special drink stops.

• Build and maintain relationships with new and repeat guests.

• Promote a culture of guest care and interaction within the team.

• Innovate and enhance the guest experience to ensure it remains fresh and modern.

Beverage Control:

• Manage the Beverage Stock Control Division within the Guest Delight Service Department.

• Implement and maintain daily stock management and control systems.

• Ensure adequate stock levels and oversee stock administration, stocktakes, and reconciliation.

• Manage purchasing, receiving, and storage of beverage stock.

• Maintain storeroom, cellar, and fridge control.

• Meet or exceed beverage sales targets.

• Assist management with administrative duties related to beverage operations.

Team Management:

• Ensure the right people are in the right positions and are guest-focused.

• Promote a culture of going the extra mile and continuous learning.

• Recognise excellent guest feedback and address negative feedback constructively.

• Conduct regular training workshops and manage team performance.

• Oversee leave cycles and annual leave of the team.

Additional Responsibilities:

• Work closely with the Guest Delight Food Division to ensure service exceeds guest expectations.

• Assist at Front of House during guest arrivals, departures, or lodge site inspections.

• Build and maintain relationships with the community, owners, suppliers, and affiliated lodges.