Job Description
- Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
- Enable the design, development, delivery and management of key communications.
Conduct impact analyses, assess change readiness, and identify key stakeholders.
- Support training efforts
- Provide input, document requirements, and support the design and delivery of training programs.
- Complete change management assessments
- Identify, analyze and prepare risk mitigation tactics
- Identify and manage anticipated and persistent resistance
- Consult and coach project teams
- Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan
- Create actionable deliverables for any required “Extend” plans, such as the Resistance Management Plan
- Support and engage senior leaders
- Coach people managers and supervisors
- Support organizational design and definition of roles and responsibilities
- Coordinate efforts with other specialists
- Integrate change management activities into the project plan
- Evaluate and ensure user readiness
- Manage stakeholders
- Track and report issues
- Define and measure success metrics and monitor change progress
- Support change management at the organizational level
- Manage the change portfolio
Requirements
- Bachelors degree in information systems, Business Administration, HRM or related field
- Certification in Change Management (e.g., Prosci, APMG)
- 35 years of experience in organizational change support or similar roles
- Strong facilitation, communication, and interpersonal skills
- 5+ years experience in leading a large scale/organisational ICT- related and/or people related change
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